POMELLATO Assistant Boutique Manager （銀座店）

Kering · Tokyo

Summary

Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Store Management:
Oversees and guides the stores to ensure a unique client experience. Manages the relationship between clients and sales teams. Serves as the visible face of the brand to clients.

Speciality Description - Assistant Store Manager:
Partners with the store manager to achieve business goals. Supports day-to-day running of the store, CRM activities, loss prevention, human resources management and visual merchandising presentation. Acts as a brand ambassador with consistently high standards to enhance sales and motivate store staff to excel.

Job Description

How You Will Contribute

1. Sales & Business Performance

Support the achievement of sales targets and KPIs through effective floor management and client engagement
Monitor daily, weekly, and monthly business performance and support action plan implementation
Contribute to CRM initiatives and clienteling strategies to maximize client retention and repeat business
Actively participate in key sales moments and lead by example on the shop floor

2. Client Experience & Brand Representation

Deliver a consistent, high-end luxury experience aligned with Pomellato brand values
Build and nurture strong relationships with VIP and local clients
Support in-store events, client activations, and private appointments
Ensure storytelling of Pomellato’s heritage, craftsmanship, and collections

3. Team Leadership & Development

Assist the Boutique Manager in coaching, motivating, and developing the boutique team
Monitor team performance and provide real-time feedback on the floor
Support onboarding and training of new staff to ensure service excellence
Foster a positive, collaborative, and client-focused team culture

4. Operations & Compliance

Ensure daily boutique operations run smoothly in line with company policies and procedures
Supervise stock management, inventory control, and product availability
Maintain visual merchandising standards and boutique presentation
Support reporting, administration, and communication with HQ and stakeholders

Who You Are

Minimum 3–5 years of experience in luxury retail, preferably in jewelry or high-end fashion
Proven experience in clienteling and achieving sales targets
Strong leadership potential with the ability to motivate and influence teams
Excellent communication skills in Japanese; English is a plus
Client-centric mindset with strong attention to detail
Flexible and proactive, with the ability to work in a fast-paced environment

Job Type

Regular

Start Date

2026-11-01

Schedule

Full time

Organization

POMELLATO JAPAN CO. LTD

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