GUCCI Team Manager

Kering · Auckland

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Summary

Job Description

Join Gucci as a Team Manager | Auckland Queen Street

Take the next step in your Luxury retail career with Gucci.

At Gucci, we don't just shape fashion, we shape culture. We are a global community united by creativity, innovation, and a passion for redefining luxury. Together, we create the real fabric of Gucci.

We are currently seeking an inspiring Team Manager to join our Auckland Queen Street boutique and play a key role in delivering exceptional client experiences, developing talent, and driving commercial success.

Your Opportunity

As a Team Manager, you will support the Store Manager in bringing the Gucci experience to life, leading by example and empowering your team to create exceptional and personalised client experiences. You will drive performance through coaching, empower the growth of future talent, and act as a true Gucci Ambassador, embodying our values every day.

This is an exciting opportunity to make a lasting impact on both client relationships and team development while contributing to the success of one of the world's most iconic luxury brands.

What You'll Do

Create Extraordinary Client Experiences

• Inspire a client-first culture that delivers world-class luxury service.

• Build enduring client relationships through exceptional clienteling.

• Lead by example, bringing the Gucci selling ceremony to life.

• Drive client engagement through exclusive events, launches, and outreach initiatives.

• Resolve client concerns with professionalism, care, and a focus on long-term loyalty.

Lead, Develop & Inspire Talent

• Assist the Store Manager with coaching and mentoring a high-performing team through ongoing feedback and development.

• Foster an environment of collaboration, engagement, and excellence.

• Support talent acquisition, onboarding, and retention strategies.

• Drive performance through clear objectives, KPIs, and action plans.

• Partner with HR to ensure an inclusive and positive team culture.

Drive Commercial Success

• Assist the Store Manager with monitor business performance and identify opportunities for growth.

• Implement strategies to exceed sales and category targets.

• Collaborate with Store Management and cross-functional partners to maximise results.

• Champion strong product knowledge and commercial awareness across the team.

Support Operational Excellence

• Support the Store Manager in driving efficient store operations and effective team planning.

• Maintain impeccable standards across both front and back of house.

• Uphold company policies, health and safety requirements, and visual merchandising standards.

• Collaborate with internal stakeholders to deliver a seamless store experience.

About You

You are an experienced retail leader with a passion for luxury, people development, and creating unforgettable client experiences.

You bring:

• Leadership experience within luxury or premium retail.

• A proven track record of developing high-performing teams.

• Strong commercial acumen and the ability to drive results.

• Exceptional relationship-building and communication skills.

• A passion for luxury fashion and delivering personalised service.

• Flexibility to work a retail roster, including weekends and public holidays.

Why Gucci?

When you join Gucci, you become part of a global House renowned for creativity, innovation, and excellence. We invest in our people and provide meaningful benefits that support your wellbeing, career growth, and lifestyle.

Our benefits include:

• $300 Flexi Benefits Allowance for wellness, technology, optical, or insurance expenses.

• Additional Leave Benefits, including Birthday Leave, Family Leave, Marriage Leave, and Paid Baby Leave.

• Generous Staff Discounts across the Kering portfolio of luxury brands.

• Optional Medical Insurance through HCF.

• Employee Assistance Program (EAP) with confidential wellbeing and coaching support.

• Employee Referral Program with rewards for successful referrals.

• Career development opportunities across Gucci and the global Kering Group.

Ready to Create the Next Chapter of Luxury?

If you're passionate about people, client experience, and luxury retail leadership, we'd love to hear from you.

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