BOUCHERON - Senior Sales Associate Dubai Mall

Kering · Dubai

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Summary

Job Description

As a Senior Sales Associate at Boucheron, you will play a pivotal role in driving sales, nurturing client relationships and fostering business development opportunities. You will represent the most stylish and cutting edge French High Jewelry Maison with elegance, expertise and a commitment to exceptional service. Your primary responsibilities will encompass sales execution, clienteling initiatives and proactive business development strategies with a focus on High Jewelry.

YOUR MISSIONS:

Sales Performance:

• Drive sales by providing personalized service to clients, understanding their needs, and recommending appropriate jewelry pieces.
• Utilize in-depth product knowledge to showcase Boucheron's exquisite collections and communicate the brand's heritage, craftsmanship, and unique value proposition.
• Meet and exceed sales targets through effective upselling, cross-selling, product demonstration techniques and team spirit.
• Maintain accurate records of sales transactions and ensure adherence to company policies and procedures.

Clienteling Missions:

• Build and maintain long-lasting relationships with clients through attentive service, follow-up communications, and personalized experiences.
• Proactively engage with existing clients to understand their preferences, occasions, and milestones, anticipating their needs and preferences.
• Utilize CRM tools effectively to track client interactions, preferences, and purchase history, enabling targeted outreach and relationship management.
• Coordinate with the Store Manager to create personalized and exclusive client events to enhance client engagement and retention.

Business Development:

• Identify and pursue business development opportunities to expand the store client base and market presence.
• Actively network and engage with high-net-worth individuals, influencers, and business bringers to promote House awareness and foster partnerships.
• Collaborate with the Store management team to develop clients & prospects initiatives to drive to Store.
• Provide insights and feedback on market trends, competitive landscape, and customer preferences to inform product development and marketing strategies.

YOUR PROFILE:

• Proven experience in luxury retail sales, preferably within the jewelry or high-end fashion industry.
• Exceptional sales acumen with a track record of achieving and exceeding sales targets, preferably with a minimum of 30% High Jewelry total turnover
• Strong interpersonal skills with the ability to build relationship and credibility with clients from diverse backgrounds.
• Excellent communication skills, story-telling, both verbal and written, with fluency in multiple languages preferred.
• Proficiency in CRM software and very important clienteling skills.
• Engaged, results-oriented, team spirit and adaptable to a fast-paced, dynamic environment.
• Professionalism and integrity. 
• Enthusiastic and positive attitude
• Adaptability and willingness to learn. 
• Strong work ethic. 

We believe in the richness of perspectives and backgrounds. We create for and with this diversity, and recruit without consideration of gender, age, nationality, culture, disability, religious beliefs, or sexual orientation. Gender parity and equal opportunities are our priorities.
We strive to create an authentic environment together, which supports the physical and emotional well-being of every employee, where everyone has the freedom to fully realize their potential.

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