GUCCI Store Manager

Kering · Kuala Lumpur

Summary

As Gucci Store Manager for our Gardens store, you will lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations.

You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store.

You will guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store.

You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.

Job Description

Key Accountabilities

Client Experience

Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction
Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events
Inspire and foster collaboration amongst team members to achieve coherent and strong clienteling-related activities and training
Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities
Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100
Champion full utilization of the various clienteling tools to drive client loyalty and acquisition
Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered
Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship
Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results are met
Maintain and inspire a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution

Leading People

Act as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism, ethics, and servant leadership with people and clients
Assist and guide your team in managing the performance and the development of their teams ensuring high engagement of top performers and effective improvement of bottom performers
Adopt and foster a growth and can-do mindset with your team members by challenging and stretching them to seek innovative solutions, whilst adhering to ethics and professionalism
Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process
Endorse and develop the leadership and functional capabilities and skills of the Team Manager to become ready for a more-complex future role
Inspire and champion proactivity and accountability in cultivating and empowering talents in the store, retaining and engaging them, and facilitating their career growth and mobility
Lead and guide engaging and effective Store Briefings to cascade key business objectives and execution action plans, keeping at heart equal focus on business and people
Manage and oversee effective and timely resolution of employee-relations matters in partnership with your line manager and the People Partners
Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive headhunting
Oversee a consistent and timely Gucci onboarding experience for all new hires

Sales Performance

Partner cross-functionally to drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability
Devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on the first-mover advantage and seize market opportunities
Demonstrate sales leadership by playing an active role on the sales floor through coordinating FoH and BoH activities, engaging with top clients, and ensuring the highest level of client service and hospitality
Oversee and ensure the management of stock levels to maximize full-price selling (for Full-price stores) and maintain a high efficiency in the stock sell-through, as well as alignment with new product launches
Partner with Training team to ensure the rollout of training priorities and spot eventual areas for improvements
Guarantee the execution of the training deliverables, so that all people are fully educated on brand pillars and season strategy
Consistently drive with the team the company’s set KPIs by guiding and challenging them to create and implement strategies, when performance standards are not met
Guide and ensure the effective allocation of staff resources and schedule to drive sales and maintain a high standard of client service
Keep up to date with competitors’ analysis; products, sales trends, people strategies, clienteling activities, and launches

Running the House

Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security
Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches
Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target
Provide accurate monthly schedules and timely submission of payroll records for all employees
Oversee incoming and outbound merchandise requests and shipments
Support and monitor the After Sales services in store
Oversee and support maintaining the Visual Merchandising standards set by the Global VM team
Ensure optimal and consistent adherence to all key health, safety, and security aspects
Maintain company assets organized in respect of the back-of-house and front-of-house guidelines
Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards
Guarantee that the team is fully equipped and aligned with the company rules for grooming and uniforms, by being an example in attitude and supporting those guidelines

Requirements

Minimum of 5 years of sales management experience in luxury retail
Bachelor degree in related field
High degree of ethics, professionalism, integrity and ability to inspire trust and influence a team
Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
Proven ability to drive positive client experiences that build loyalty and deliver measurable results
Ability to manage competing priorities in a fast paced environment
Proficiency with Microsoft office
Industry awareness, commercial knowledge and strong business and financial acumen
Strong verbal and written communication skills and excellent organizational skills
Passion for the fashion industry

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.

It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background."

Job Type

Regular

Start Date

2026-11-01

Schedule

Full time

Organization

Gucci Malaysia

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