GUCCI (Senior) Client Experience Manager, South Asia & Pacific
Kering · Singapore
Summary
Founded in Florence, Italy, in 1921, Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.
Reporting to the Client Engagement Director, South Asia & Pacific, the (Senior) Client Experience Manager, South Asia & Pacific drives the implementation and improvement of client experiences.
Job Description
Key Accountabilities:
Development and Management of Client Engagement Events and Experiences
Define high impact, format of client events and experiences in-store and offsite, catered to different tiers of clients, leveraging on the global brand, client and local commercial calendars
Develop and effectively share guidelines with the local markets, to support execution of the different formats, ensuring high quality of client experiences and adherence to the overall brand guidelines and codes
Drive the management of these events and experiences together with local markets ensuring that all opportunities and creativity are maximised
Manage sample sets for activation set ups, manage digital and Luce catalogues as required to enhance the client experience during activations
Ensure that the team delivers impeccable pre and post purchase and follow up actions/ after activations or brand experience
Plan the recruitment of New Customers and strong network
Plan for external opportunities to develop the stores network of top segment clients and identify best practices from across the luxury industry
Identify and implement roadmap with local market Customer Engagement manager and Store teams
Foster third party collaborations for client network expansion via partnerships with sport, wellness, finance, art, society, real estate, luxury cars and philanthropic institutes
Project Management
Prepare event briefs for agencies and artists, ensure that all aspects are approved prior to roll out
Collaborate closely with Merchandising & VM, Finance, Procurement, Retail & Training team in executing key client initiatives/projects
Manage directly budget and agency management for larger projects
Management of Event & Experience Budgets & Profitability
Work with local team to ensure target setting is higher than previous year (target by country and event type)
Drive objectives of each activation ensuring maximum ROI generation, high average spending per appointment and maximising client targeting effectively
Ensure profitability by event is in line with targets, budget is in line with allocations, costs to be reviewed and negotiated
Reporting
Monitor performance, prepare weekly and monthly reports, provide feedback and utilise qualitative and quantitative results to improve execution, formats and client experience
Analyse competitor / market trends and needs on a monthly basis, provide feedback for future opportunities
Requirements
Degree in Marketing, retail or related discipline
At least 10 years of relevant experience in the luxury fashion industry
Proven track record in managing events and experiences for luxury clientele
Ability to plan and implement in store client activations
Able to multi-task, manage tight timelines, work over the weekend and travel when required
Disciplined, well-presented with excellent communication, interpersonal and organizational skills
Highly driven and enjoy working in a fast-paced and challenging environment
Attention to detail and good understanding of luxury clienteling
Highly competent in MS Office applications
Resourceful, results oriented and a good team player
Job Type
RegularStart Date
2026-09-30Schedule
Full timeOrganization
Gucci Singapore