MCQUEEN Store Operations Associate, Woodbury Commons

Kering · Central Valley · $24–$26/hr (stated in the posting)

Summary

Alexander McQueen is a British luxury fashion House founded by Lee Alexander McQueen in London in 1992. From its inception, Alexander McQueen has been defined by its expression of individuality and subversive strength. Rooted in Lee Alexander McQueen's training on Savile Row, the House pushes the boundaries of British tailoring traditions, emphasising cut, proportion and silhouette. Inspiration is often drawn from nature, British heritage and contemporary culture, with distinct narrative woven throughout the House's collections and fashion shows. Alexander McQueen became renowned for a theatrical and innovative approach, with shows that were emotionally impactful and often provocative, creating a sense of spectacle. Today, with a design studio and atelier based in London, the House upholds its foundational values, known for its uncompromising creative vision and incisive tailoring.

Job Description

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

How will you contribute?

The Alexander McQueen Store Operations Associate will work closely with the Store/Corporate Operations Manager, supporting to ensure the stores are operating efficiently and effectively while staying in line with Company policies and guidelines.

The Store Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. This Store Operations Associate is also responsible for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.

Retail Operations:

Follow the company polices, procedures and guidelines and ensure the store compliance
Carries out regular instore checks and audits to ensure store teams are following set policies and procedures
Supports the on-boarding of new team members ensuring they receive sufficient information about store operations policies and guidelines
Liaises with external parties to ensure required permits or documentation are in order
Support the Operations Manager and/or Store Manager on Fire Safety & Health & Safety procedures are in place and followed
Supports the setup of in store events to ensure successful execution
Ensure the care and protection of the product according to company guidelines
Oversee the day-to-day management of goods receipt and ensure storage is in line with company procedures as well as prepares the products to be brought to the sales floor and in special areas to maximize efficiency in timing
Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline

Store Maintenance

Supports the manager as point of contact for cleaning companies and contractors
Acts on store emergencies to ensure repairs and service are executed in a timely manner
Liaises with Loss Prevention and Security on store issues where necessary
Acts as first point of contact for all store operational issues, escalating to Store Operations Manager or Store Manager where needed
Responsible for supporting to see through the after sales process and ensuring store team and clients are updated
Order and distribute staff uniforms in a timely manner
Maintain back of house standards to enable the best client experience
Regularly train Client Advisors on BOH organization and the importance of stock care

Stock & Inventory:

Prepares for and plans out the inventory checks across all stores
Supports stores with inventory checks and reconciliations
Supports stores leading into preparation for sale and the transfer out of sale
Responsible for managing in store damaged stock
Monitors and follows up on negative-on-hand and outstanding consignments
Co-ordinates and monitors the various cycle counts as per the company guidelines and policies
Provides training and guidance to the store teams to minimise stock loss and damages
Manage the flow of OMNI orders making sure to guarantee the required service levels.
Manage correct flow of adjustments
Ensure that the company guidelines are adopted in the event of theft, especially in terms of communication and documentation produced
Responsible for achieving Operation KPI’s and be client minded to support the overall store performance
Monitor in-transit and when needed liaise with relevant departments.

Logistics & Supplies:

Manage and organize packaging and stationary physically and on the IT system.
Evaluates shipping suppliers and couriers to ensure most efficient and cost-effective service is in place

Team Collaboration :

Consistently provide highest level of professionalism in all behaviours including communication and team work in line with the House Code of Behaviours
Work well in a team and actively support and assist your colleagues.
Provide high quality relevant feedback to the managers
Work with all internal and external stakeholders, with a service-oriented collaborative, available and versatile approach.

Required Skills:

You will be able to demonstrate the desired Alexander McQueen behaviours
Previous experience of retail operations and helping a retail business operate efficiently
Ability to be flexible with regular travel and occasional weekend or evening shifts
Highly organized and have strong attention to detail
Highly motivated and able to work independently or as part of a team
Successful performance record and a demonstrated ability to deliver retail excellence
Ability to quickly establish strong credibility with team members and external resources
The ability, drive and desire to deliver outstanding results
Sound analytical and organisational skills
Ability to be mobile/stand for extended periods of time
Ability to climb a ladder and lift packages upward of 35 lbs. on a regular basis

Base Salary: $24.00 - $26.00 per hour

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2026-08-29

Schedule

Full time

Organization

Alexander McQ Trading

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