GUCCI Team Manager_TCSKM

Kering · Taichung

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Summary

Job Description

Client Experience

• Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality and elevated attitude.
• Capture meaningful client data to build relationships to personalize prospect client development opportunities.
• Effectively utilize various clienteling tools to drive client loyalty and acquisition.
• Lead clienteling activities with your team and develop actions plans accordingly to reach clear goals and KPIs.
• Monitor Client Advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence.
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met.
• Lead by example on the selling floor in embracing the Gucci selling ceremony.
• Manage the clients' flow on the selling floor to ensure that everyone is addressed with exceptional service.
• Manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
• Model Gucci image through appropriate wardrobe and presence as per the company’s grooming guidelines.
• Develop and maintain a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.

Leading People

• Working on the selling floor, maintaining constant contact with your team, supporting and coaching where needed, and ensuring a consistent client experience.
• Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high – behavioral observation with Training Follow-up App.
• Actively lead the annual Performance and Development Conversations activity with your direct reports ensuring quality and inspiring career conversations.
• Conduct regular and monthly performance conversations, discuss results and opportunities, and develop action plans.
• Lead engaging morning briefings using different facilitation techniques, as and when required, delivering key business communication and daily objectives.
• Develop and lead cross-category focus, ensuring your team can and does sell all categories across all floors.
• Participate in attracting and recruiting new team members through conducting behavioral-based interviews and keeping a talent pipeline from competition headhunting.
• Ensure effective, holistic, and timely onboarding for new joiners of your team.
• Manage and resolve employee-relations matters in partnership with the Store Managers and People Partners.  
• Monitor your team’s adherence to company policies and procedures; following up when needed.

Sales Performance

• Monitor the performance of the assigned categories and all store KPIs and proactively propose action plans to reach the targets.
• Maximize time spent on the shop floor for motivating team members including using selling techniques effectively as a role model.
• Consistently analyze store results (KPIs, RED, people KPIs, etc.) and partner with the Store Manager to provide adequate recommendations and improvement actionable plans.
• Partner with the Store Managers and the Merchandising team, by providing effective feedback on products, stock situation, and specific category requests to grow the business.
• Partner with the Store Managers and the Training team to ensure Client Advisors develop full product knowledge through specific training while ensuring their awareness of market trends and competitors.
• Utilize digital platforms to support store and online product sales.
• Oversee and support tracking of all special orders through merchandising communication.

Running the House

• Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional departments while adhering to and enforcing all company policies and procedures.
• Plan and liaise with the Store Managers to accurately schedule FTE according to individual capabilities of team members and traffic flow to ensure appropriate coverage.
• Effectively allocate tasks/activities based on people's abilities and delegate effectively.
• Support and maintain visual merchandising standards set by the WW headquarters.
• Maintain full organization of company assets in the back of house and front of house per the company’s stock guidelines.
• Support and execute product handling, transactions, payment processes, and general store administration.
• Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift.

• Optimize stock/inventory management ensuring monitoring and reporting of any risks.
• Ensure with the Store Managers optimal and consistent adherence to all key health, safety, and security aspects.

Requirements

• 4+ years of sales management experience in retail, luxury retail, or service-related industry.
• A bachelor’s degree in a related field is preferred.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proven ability to lead and champion peoples’ career growth and development.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Ability to inspire and influence a team, with an entrepreneurial vision, and a high level of integrity and professionalism.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

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