Field Service Engineer
Vodafone · Athens
Join us
360 Connect, a subsidiary of Vodafone, is hiring Field Service Engineers to support the accelerated rollout of fiber-to-the-home (FTTH) networks across Greece. The role involves on-site installation, testing, and maintenance of fiber connections, as well as resolving technical issues at customers’ premises, with the aim of restoring service quickly and delivering high-quality support that ensures a positive customer experience.
What you'll do
The primary objective of the role is to resolve technical issues at the customer's premises, aiming for the immediate restoration of service and the delivery of high-quality support, ensuring a positive customer experience.
Key Responsibilities and Duties
- Support the accelerated deployment and expansion of fiber-to-the-home (FTTH) networks by performing field activities related to installation, activation, and service assurance
- Identify and report technical issues related to service faults
- Resolve technical problems and customer requests promptly and professionally
- Collaborate with Engineers, Team Leaders, and other Departments to mitigate risks and improve operational performance
- Promote Vodafone products and services to enhance the overall customer experience
Who you are
- Experience in a technical support department (optional)
- Experience or knowledge of FTTH networks and fiber installations will be considered a plus
- Strong communication skills, with the ability to interact effectively with customers and internal teams
- Customer-oriented mindset with a focus on service quality and satisfaction
- Strong problem-solving ability
- Initiative, sense of responsibility, and ability to act with urgency when required
- Adaptability and ability to prioritize tasks and respond to changing needs
- Knowledge of fixed telephony products and services
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
- Competitive compensation package
- Performance-based bonus, linked to productivity and customer satisfaction evaluations
- Company car with a monthly fuel allowance (also available for personal use)
- Comprehensive health insurance coverage
- Company-provided mobile phone and tablet
- Full work equipment provided
- Opportunities for professional development and career progression
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
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