Solution Sales Specialist
Vodafone · Kuala Lumpur
Role Profile
Role title: Solution Sales Specialist
Function: Vodafone Business International
Department: Sales
Reports to: Regional Solution Sales Manager
Location: Kuala Lumpur, Malaysia
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role Purpose
At Vodafone Business, we are enthusiastic about empowering every person and organization to achieve more. This role is an exciting opportunity to be part of a dynamic team of solution sales specialists and drive growth across the Asia-Pacific and Middle East region.
The Solutions Sales Specialist will be responsible for supporting the Global Account Managers to develop and drive engagement on strategic accounts within specific Verticals. They will lead discussions on solutions from the Vodafone Business Product Portfolio including Fixed Data Services, Cloud & Collaboration, Smart Working, Security and Unified Communications services. Drive the end-to-end internal governance process, foster a customer-centric team environment, increase RMS & improve customer experience during sales stage.
The role holder will build both industry and customer specific business propositions that allow Vodafone Business International to combine multiple products and services into compelling solutions, which are relevant and transformational for our customers.
What you’ll do
Key accountabilities and decision ownership:
- Understands the Global Account Plan and executes strategy (as defined by GAM) to win more in the marketplace.
- Be able to operate at senior management level within the customer organisation with excellent communication skills, converse professionally and with empathy. Focus on resolving customer problems while building rapport.
- Lead technical and solution engagement with the customer influencers and decision makers during sales stage with a good understanding of technology and competitive offerings.
- Ability to replicate successful customer outcomes from existing strategic accounts and apply those best practices to other clients across the region. This is critical as we expand our presence and support customers with complex, multi-country transformation projects.
- Maximise understanding of the customers buying centre to appropriately target activity and messaging of Vodafone Business products and solutions.
- Lead technical and solution engagement with the customer influencers and decision makers during sales stage with a good understanding of technology and competitive offerings.
- Adherence to internal sales governance framework and ensure timely process approvals of key sales deliverables for supported product and services.
- Ability to work cross functionally within Vodafone to get best results for customers and to ensure effective problem resolution and problem management.
- Secure, manage and deepen the Vodafone customer relationship with the long-term focus of expanding the overall footprint/ penetration and introduction of innovative products and services.
- Contribute to improve the customer experience by simplifying existing operating framework through a better understanding of technology, products, and end to end service model.
Who you are
Core competencies, knowledge, and experience:
- Be able to operate at senior management level within the customer organisation with excellent communication skills, converse professionally and with empathy. Focus on resolving customer problems while building rapport.
- Experience of identifying enterprise requirements and developing creative and innovative customer-centric solutions with an international context.
- Extensive knowledge of key networking technologies including but not limited to SDWAN SDLAN, SASE, MPLS, Internet, TCP IP, Routing and switching.
- Experience in positioning global product and services to customers and ability to develop relationship to drive long term engagement.
- Ability to write an effective proposal demonstrating your understanding of customer needs, highlighting your expertise clearly, articulating benefits & value to the customers while tracking actual project cost and profitability.
Must have technical / professional qualifications:
- Fluent in English, Malay and ideally one more Asian language
- Degree in Engineering or Computer Science with at least 6-8 years of relevant work experience
- At least 4 years of deep sales & presales experience in Telecommunications / IT Industry in the field of Networking, Security.
Desired skills:
- Knowledge of mobile & Fixed data application development and operations, and a technical sales background from an international carrier preferrable
- Excellent communicator; both verbally and written with strong presentation skills
- Ability to undertake detail solution design & implementation in two or more of the following areas:
§ Wide Area Network WAN Services and SDWAN (1)
§ Secure Service Edge (2)
§ Secure Access Service Edge (3)
§ Network Security (4)
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
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