Functional Quality Program Manager
Lam Research · Bengaluru
The group you’ll be a part of
The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.
The impact you’ll make
As a Functional Quality Program Manager at Lam, you are not just overseeing projects – you’re orchestrating breakthroughs in support of supply chain quality. You’ll lead cross-functional teams through successful project execution, blending your technical excellence with strategic planning to drive systemic part quality improvement across the entire supply chain. Your role is vital, owning technical projects from initiation through delivery using your expertise in planning, directing, and monitoring schedules and budget. In this role, you will directly contribute to engaging with supplier engineers to resolve complex quality issues the lead to overall Lam product quality improvement and cost savings in manufacturing and in install/warranty expenses as a final result.
What you’ll do
- Provide the primary interface between the field and factory to enable efficient quality resolution for supplier quality problems.
- Take ownership and accountability for the success of resolving these quality issues within the expected performance metrics and delivery meets business requirements on time and within budget.
- Partner with stakeholders to understand process and system requirements and deliver enhancements based on a changing technology landscape.
- Lead Continuous Improvement projects, owning the entire lifecycle from inception to impactful results.
- Perform data collection and statistical analysis, and report results to inform program schedules and deliverables.
- Coach and train supplier engineers in 8D process methodologies, tools, and best practices.
- Influence cross-functional stakeholders to continuously improve the process and inspire alignment.
- Deliver change management for programs that are sustainable and maintains long-term success.
- Successfully navigate multiple projects in a highly matrixed and dynamic environment.
- Leverage AI where applicable to drive efficiency gains within the business process and system.
Who we’re looking for
Minimum Qualifications:
- Bachelor’s degree with 12+ years of experience; or Master’s degree with 8+ years’ experience; or a PhD with 5+ years’ experience; or equivalent experience.
- 8+ years of continuous improvement or technical program management.
- Expert level in structured problem solving (8D) with clear abilities to utilize problem solving tools in highly technical quality problems to reach acceptable outcomes.
- Experience leading cross-functional teams and demonstrating excellent leadership and influence skills to deliver results.
- Demonstrated understanding of program management methodologies, tools, and systems
- Strong supplier management and methodologies to drive systematic quality performance improvement
- Ability to perform in depth data analysis required to visually represent, influence, and resolve complex business processes, systems, and quality problems
- Excellent performer in a highly matrixed environment with competing priorities and schedules
- Demonstrated leadership for cross-functional teams to successful achievement of objectives
- Excellent communication and executive presentation skills with the ability to present to audiences at all levels in the Company.
Preferred qualifications
Preferred qualifications
- Experience in or deep knowledge of Semiconductor fabrication, Semiconductor Equipment Operations, or related industries is a plus.
- Expert knowledge in business process and system development, alignment, and implementation for a large organization
- Expert knowledge of Program Management methods and experience in Product Development & Release (PDR) procedures.
- Relevant project management certifications such as PMP, CAPM, Scrum Master, or PRINCE2.
- Experience in Lean Six Sigma methodology or certification (Green Belt, Black Belt) is a plus.
- Experience with Agile and/or Waterfall project methodologies.
- Expertise with project management software and tools including MS Project, QuickBase, Office Timeline, or equivalent.
- Experience in Change Management methodologies is a plus.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.