Account Manager (SEC / Depo Operation Sales)
Lam Research · South Korea
The group you’ll be a part of
The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.
The impact you’ll make
As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam’s wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.
What you’ll do
Customer Account Management
- Serve as the primary operational contact for customer procurement and purchasing organizations.
- Manage customer demand requirements, order fulfillment, delivery schedules, and escalation activities.
- Build strong relationships with customer stakeholders to ensure alignment on business priorities and commitments.
- Coordinate customer requests and communicate delivery status, forecast changes, and supply constraints.
Sales Operations Management
- Act as the key liaison between regional sales teams and global Sales Operations organizations.
- Consolidate customer demand and sales forecasts across multiple Business Units.
- Drive forecasting accuracy and ensure alignment between customer requirements and internal planning assumptions.
- Support monthly, quarterly, and annual business planning cycles.
Revenue Commitment & Business Performance
- Manage revenue commitment processes and ensure alignment with corporate financial objectives.
- Track bookings, backlog, shipments, and revenue performance against targets.
- Monitor and report key business metrics to executive leadership and Business Unit management.
- Identify risks and opportunities impacting revenue attainment and recommend mitigation plans.
Delivery & Manufacturing Coordination
- Coordinate delivery commitments across all product lines and Business Units.
- Partner closely with Sales Operations, and Planning teams to optimize delivery schedules.
- Manage manufacturing slot allocation and prioritization based on customer demand and business priorities.
- Proactively resolve delivery conflicts and production capacity constraints.
Forecasting & Demand Planning
- Lead customer forecast collection, validation, and consolidation processes.
- Analyze demand trends and develop actionable insights to improve planning accuracy.
- Drive forecast alignment among customers, sales teams, Business Units, and factory operations.
- Support capacity planning discussions and operational readiness reviews.
Cross-Functional Leadership
- Collaborate with Sales Operations, Finance, and Product Business Units.
- Facilitate regular business reviews and executive-level discussions.
- Drive process improvements to enhance forecasting, delivery performance, and operational efficiency.
Who we’re looking for
- Minimum of 10 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.
Preferred qualifications
Experience with semiconductor front-end process technologies, including Etch and Deposition equipment.
Knowledge of Advanced Packaging manufacturing environments.
Experience working with global customers and multinational organizations.
Experience in executive business reporting and KPI management.
Understanding of manufacturing planning and capacity management concepts.
Ability to manage multiple priorities in a matrix organization.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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