Client Service Manager, 15-month contract
Barings · Seoul
At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.
We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.
Title: Client Service Manager, 15-month contract
Business Unit: Client Service
Location: Seoul
Barings is a leading global financial services firm dedicated to meeting the evolving investment and capital needs of our clients and customers. Through active asset management and direct origination, we provide innovative solutions and access to differentiated opportunities across public and private capital markets. A subsidiary of MassMutual, Barings maintains a strong global presence with business and investment professionals located across North America, Europe, and Asia Pacific.
Job Summary
We are looking for a Client Service Manager on 15 months contract basis to join our Seoul office. The successful candidate is required to support the Wealth/Retail Distribution Team by nurturing and expanding client relationships and driving business growth. Main duties include onboarding new clients, monitoring ongoing relationships, and collaborating with Compliance on AML and KYC processes. This role will be a fixed-term contractor and work with our Korea Client Service Team, reporting directly to Korea CS team lead.
Primary Responsibilities
- Support the Wealth/Retail Distribution Team in strengthening, expanding, and nurturing client relationships, while identifying opportunities for business growth.
- Facilitate new client onboarding and oversee ongoing monitoring to ensure seamless client experience.
- Handle anti-money laundering (AML) matters in close collaboration with the Compliance team, maintaining robust controls for client onboarding and account management.
- Assist in preparing due diligence reports and conducting compliance regulatory checks, ensuring proper adherence to procedures.
- Contribute to the development of marketing materials, produce analytical reports for clients, and assist with Requests for Proposal (RFP).
- Communicate timely updates on market and regulatory changes to clients to keep them informed of industry developments.
- Stay up to date with local market conditions and regulations to maintain compliance and competitive positioning for the business.
- Maintain consistently high standards of client service.
- Collaborate with the Senior Client Service Officer to resolve client inquiries and feedback promptly and professionally.
- Report issues encountered, along with recommended solutions, to the Senior Client Service Officer.
- Ensure accuracy and compliance of Know Your Customer (KYC) policies and procedures with regulatory requirements.
- Guarantee the availability of appropriate data for regular client reporting.
- Establish and maintain strong working relationships with Fund Operations, Marketing, Compliance, Product, and international offices.
- Conduct research and analysis on funds, market industry trends, and competitors.
- Prepare and deliver mandatory reports, including prospectuses, quarterly reports, and year-end closing reports, ensuring compliance, accuracy, and quality.
- Prepare and file monthly, quarterly, and annual regulatory disclosures and fund reports promptly.
Qualifications
- At least 8 years’ experience in client service or relevant role in financial industry, preferably asset management houses
- Degree holder in finance discipline preferred
- Strong communication and negotiation skills
- Good time management skills. Able to work with tight schedules and under great pressure
- Demonstrated analytical and problem-solving skills, intellectual curiosity, and enthusiasm
- Ability to adapt to change
- Smart and motivated, with a commitment to succeed
- Ability to work independently and can be a team player
- Confident in working within a flat structure
- Positive, proactive, mature and self-motivated
- Strong analytical skills
- Results oriented and tenacious
- Proficient in both written and spoken Korean
- Resume written in both English and Korean is required
- Detail-oriented and highly organized with a strong sense of responsibility
- Proficient in Microsoft Excel and PowerPoint
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Requisite Skills
Additional Skills
Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.