Senior Associate - Quality (12 Months Contract)
DHL · Petaling Jaya
Description - External
- Reconcile invoiced information with payment data accurately and timely.
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Appropriate handling of sensitive information, High level of attention to detail
- Responds to inquiries regarding policies and procedures
- Act as primary problem solver concerning cash and duty shipment discrepancies
- Create and maintain tracking reports in relation to country ageing performance
- Prepare weekly outstanding open item report only timely manner
- Provide support for internal projects transition/ centralization
- Participate in internal and/or external meeting with all stakeholders
- Able to investigate and resolve queries according to Service Line Agreements.
- Contribute to capture potential Revenue Leakage for shipment with discrepancies
Qualifications - External
- University Degree or equivalent by experience
- Well verse with Microsoft Excel and SAP.
- At least 1.5 year experience in similar position
- Good communication in English: Oral and Written
- Ability to analyze with logical thinking process.
- Attention to details and able to meet tight deadline
- Able to work on evening shift, public holidays or weekend when required
- Engage, communicate and build network with the AR, RTR, Billing, BPO teams
- Customer oriented
- Process oriented and able to work under pressure
- Team Player and highly collaborative