Fraud Specialist - Snakzy
Eneba · Remote
About Eneba
At Eneba, we're building an open, safe, and sustainable marketplace for the gamers of today and tomorrow.
With over 20 million active users and counting, our marketplace brings together gamers from around the world, providing a trusted, accessible, and secure platform for discovering and purchasing digital products.
We're proud of what we've achieved so far, but we're just getting started. Join us as we continue to scale, expand our product portfolio, and shape the future of gaming marketplaces.
About the team
Behind every great product is a team dedicated to keeping it safe. At Eneba, our Fraud & Risk Operations team plays a critical role in protecting our marketplace, maintaining user trust, and ensuring secure and fair transactions across our products.
We're looking for a Fraud Specialist to help protect our marketplace by monitoring suspicious activity, investigating potential fraud, and ensuring timely resolution of fraud-related cases. You'll play a key role in identifying emerging risks, supporting fraud prevention efforts, and improving the processes that keep our platform safe for millions of users.
If you're detail-oriented, analytical, and enjoy investigating complex cases while making a real impact on customer trust and platform security, we'd love to hear from you
Responsibilities
Monitor marketplace transactions and user activity to identify suspicious behavior and potential fraud.
Review and process daily fraud-related tickets, including account unban requests, held transactions, and Know Your Customer (KYC) verification cases.
Investigate suspicious transactions and account activity, following established procedures and escalating complex cases when necessary.
Analyze transaction data and user behavior to identify unusual patterns and potential fraud risks.
Use existing fraud monitoring tools, dashboards, and alerts to support daily fraud prevention activities.
Document investigation findings and maintain accurate records of fraud-related cases and decisions.
Collaborate with Fraud Analysts and other internal teams to resolve cases and improve fraud prevention processes.
Share observations and suggest improvements to existing fraud detection workflows and procedures.
Requirements
Some experience in fraud prevention, risk operations, customer support, payment operations, or a similar analytical or operational role.
Strong attention to detail and the ability to identify unusual patterns or inconsistencies.
Basic analytical skills and confidence working with data, spreadsheets, or reporting tools.
Good problem-solving skills and the ability to make informed decisions based on available information.
Ability to follow established procedures, manage daily tasks, and escalate issues when needed.
A proactive attitude, willingness to learn, and curiosity about fraud prevention and online marketplaces.
Good communication and teamwork skills, with the ability to collaborate across different teams.
Good command of English, both written and spoken.
What it's like to work at Eneba
Make an impact by helping scale a unique product and contribute to a growing global gaming marketplace.
Opportunity to participate in Eneba's Stock Options program, subject to eligibility.
Access to applicable performance-based bonuses and referral programs.
Benefit from a personal learning budget, regular feedback, and clearly defined development and progression opportunities.
Take advantage of paid volunteering opportunities, where eligible.
Enjoy additional paid time off, where included in your engagement terms.
Ready to join us?
We'd love to learn more about you! Please submit your CV in English.