Employee Services Advisor
Walker Industries · Niagara Falls · CA$54,000–CA$59,000 (stated in the posting)
100% Canadian Owned and Operated – Since 1887
Working at Walker
At Walker, your contribution matters. Become part of a team you can count on and where your health and safety are our priority. Our team of more than 1200 people work in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries. We are a fifth-generation, family-owned company founded in 1887, operating from our base in the Niagara Region with facilities across Canada and the United States. We care about the environment, each other, and our neighbours, and give back to our communities. Join us on our journey to build a sustainable future, together.
About the Job
Are you ready to build your HR career while helping employees optimize their benefits?
As an Employee Services Advisor, you’ll focus primarily on Group Benefits plan administration while delivering responsive, accurate, and people-focused support that strengthens the employee experience.
Reporting to the Director of Total Rewards, you’ll answer employee questions, support benefits enrolments and administration, maintain accurate HR data, and help programs and services run smoothly. You’ll work closely with Payroll, HR colleagues, managers, and third-party providers to resolve issues and deliver reliable service.
You’ll also contribute to employee communications, process improvements, and clear resources that help employees understand and navigate their programs.
Although Group Benefits is the role’s main focus, you’ll gain supporting exposure to Group Retirement Programs including RPP, RRSP, TFSA, and 401(k) plans, and build the knowledge needed to provide cross-coverage during team members’ absences.
If you’re organized, eager to learn, and motivated by helping people, this is an opportunity to grow your HR expertise and make a meaningful impact.
Location: Niagara Falls, Ontario
Work arrangement: Hybrid, with up to two days per week working from home.
Salary range: $54,000–$59,000 annually, based on experience and qualifications.
What You’ll Be Doing
Deliver employee-focused benefits support: Serve as a key point of contact for Group Benefits and the Employee Assistance Program (EAP), responding to questions and supporting enrolments, provider inquiries, and clear program communications. Provide supporting coverage for retirement plans, including RPP, RRSP, TFSA, and 401(k), and partner with Payroll, HR colleagues, and third-party providers to resolve issues.
Keep HR and payroll information accurate: Maintain employee records, payroll information, group plan portals, and HR databases. Investigate discrepancies, correct errors, prepare reports, and support payroll and year-end activities to protect data accuracy and integrity.
Manage absence records and strengthen HR systems: Maintain Oracle records for vacation, floater, volunteer, training time, and buy-vacation programs. Support system testing, reconciliations, audits, and updates so HR systems and processes run effectively.
Create clear, engaging employee communications and resources: Develop and update HR communications, training materials, instructional videos, and employee resources. Maintain platforms such as SharePoint and WorkVivo, monitor employee feedback, and collaborate with Marketing, IT, and internal teams to enhance communication and engagement.
Turn information into practical improvements: Prepare reports and analyze data for HR Business Partners and managers. Identify process improvements, assist with HR training and annual plan audits, and provide administrative support that keeps the department running smoothly.
Build your Total Rewards foundation: Start with a basic understanding of Total Rewards and build your knowledge through hands-on experience, with a primary focus on Group Benefits. Over time, develop familiarity with Group Retirement Programs to provide cross-coverage during team members’ absences, take on related responsibilities as needed, and continue growing your HR skills.
Here’s What You Need
A high school diploma or equivalent, plus a two-year college diploma in Human Resources, training, or a related field—or equivalent qualifications. You also bring more than six months to one year of HR-related experience and prior experience with group benefit plans is an asset.
Technical and analytical skills:
Advanced proficiency in Microsoft Word, Excel, and PowerPoint, with the ability to prepare reports, maintain databases, and manage information accurately. You can use basic analytical and critical thinking skills to investigate discrepancies and identify practical solutions.
Organization and accuracy:
Strong attention to detail and the ability to prioritize competing tasks, meet deadlines, maintain accurate records, and adapt as priorities change.
Employee service and communication:
Clear, professional verbal and written communication skills and the ability to support employees one-on-one, by telephone, and via electronic methods. You bring a customer-focused, patient, and professional approach when assisting employees and managers.
Initiative and adaptability:
A proactive mindset and the ability to work independently with limited supervision, follow instructions, take initiative, identify process improvements, collaborate with diverse personalities, and respond to changing needs.
License: A valid Ontario Class G driver’s license in good standing.
What’s in it for you
You become part of a team you can count on.
A comprehensive total rewards package and benefits to support your wellbeing.
Leaders who support your growth and success.
Flexible work policies and strong work-life balance.
Two paid volunteer days annually and opportunities to support community events.
At Walker, diversity, equity, and inclusion are core values. We celebrate a culture that respects varied backgrounds and life experiences and actively encourage women and under-represented groups to apply and thrive here. We value a diverse workforce, and we are dedicated to creating an inclusive environment where all employees can thrive.
Walker Industries does not use artificial intelligence to screen, assess, or select applicants. Hiring decisions are made by qualified professionals to maintain a fair, human-led process.
Should you require any accommodation in applying for this role, or throughout the interview process, please let us know when contacted and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.
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