Customer Service Automation & Data Analyst

GM Financial IO · Bogotá

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The Customer Service Automation & Data Analyst will drive digital transformation and operational efficiency within Customer Service area by identifying, developing, and implementing automation and AI-driven solutions. The role will leverage data analytics, process automation, virtual agents, and digital technologies to optimize operational processes, strengthen customer self-service capabilities, and provide actionable insights that support business decision-making.

Also, the role will provide backup support for key Customer Service operational processes to ensure business continuity when required
 

The Customer Service Automation & Data Analyst will drive digital transformation and operational efficiency within Customer Service area by identifying, developing, and implementing automation and AI-driven solutions.

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