Process Associate
HCLTech · Taguig
Job Summary
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Key Responsibilities
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Skill Requirements
Resolves general billing questions and problems through asynchronous channels (email and chat). Translates complex billing charges and financial policies into simple, customer-friendly terms. Demonstrates empathy and emotional intelligence when handling frustrated or confused customers. Accurately processes financial adjustments while adhering to internal compliance standards. Collaborates seamlessly with internal support engineers and global team members for ticket escalations
Other Requirements
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