Commercial Analytics Senior Specialist

Infobip · Zagreb

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Business Analytics Senior Specialist for messaging, you will play a central role in impacting commercial and influencing decisions across Infobip’s business analytics. You will work at the intersection of analytics, pricing, connectivity, product, and go-to-market teams, helping optimize gross profit, improve pricing strategies, and support the growth of global messaging initiatives. The role combines hands-on analytical work with cross-functional coordination, business advisory responsibilities, and ownership of high-impact projects. You will collaborate closely with teams across Go to market, Connectivity, Billing, Product, Development, Legal, and Operations to ensure scalable and commercially sustainable messaging growth.

What You’ll Do

Lead and coordinate global messaging analytics and pricing initiatives, with ownership of high-impact business and operational projects
Analyze pricing, routing, margin, and gross profit performance to identify optimization opportunities and support commercial decision-making
Maintain and continuously improve messaging connectivity terms, pricing, and coverage data across global and regional markets
Collaborate with Sales, Product Success, and other Go to market teams by providing analytics, pricing recommendations, anomaly detection, and customer insights
Support development and rollout of new pricing models, billing logic, differentiated pricing, and commercial frameworks for messaging products and carrier partnerships
Coordinate cross-functional projects involving Billing, Product, Development, Connectivity, Legal, and Data Intelligence teams
Monitor industry trends, operator strategies, and market developments to proactively identify business risks and growth opportunities
Working direcrly with revenue organisation and particpating in customer discovery meetings
Involvement in shaping gtm strategies
Identifying new business opportunities independently
Improving way of work/procedures and data access and visibility proactively

What Makes You a Strong Fit

Experience in business analytics, pricing, commercial operations, telecommunications, CPaaS, or a related domain
Preferably 5+ years of experience in the same or similar roles
Advanced Excel skills and experience working with complex datasets, pricing models, and operational reporting
Experience using Power BI or similar data visualization and reporting tools
Experience using AI tools to improve productivity, automate workflows, support analytics, or generate business insights
Proactive mindset with a willingness to take initiative, contribute new ideas, and actively identify opportunities for improvement rather than waiting only for assigned tasks
Ability to work with large datasets, margin analysis, and business reporting
Experience collaborating across multiple business functions and coordinating complex projects with diverse stakeholders
Strong analytical thinking and ability to identify business risks, anomalies, and optimization opportunities
Comfortable working in fast-changing environments with multiple ongoing initiatives and shifting priorities
Strong communication skills, with the ability to explain analytical findings and commercial recommendations clearly to technical and non-technical stakeholders
Fluent in English, both spoken and written

Nice-to-have Qualifications

Experience working with messaging products, mobile operators, or carrier partnerships
Exposure to pricing strategy, billing systems, or commercial framework development
Understanding of telecommunications industry concepts such as routing, delivery rates, network identifiers, or capability checks

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.