Reconnect Officer
Intrum · Vacoas
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.
Key accountabilities
- - be at the forefront of the business, operating via telephone/chat/email to support customers located in the Europe
- - establish positive engagement with the customers, build relationships and demonstrate fair treatment
- - maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation
Qualifications (Education, skills and experience)
Team
- Collaborate and engage with team members providing valuable input for customer solutions
- Proficient and compliant to internal processes and policies
- Demonstrate sound judgment, prompt follow-up, and timely escalations
- Escalate disputes and non-responsiveness effectively and timely
- Proactive interaction and collaboration with various internal and external stakeholders
Competencies
- Strong verbal skills resulting in successful collection of fees and timely management of returns
- Demonstrate verbal and written communication and customer service skills
- Good working knowledge in Microsoft Office (Excel, Word, Outlook)
- Effective organization, time management, prioritization, follow-up and execution skills
- Effective problem solving and issue resolution skills
Preferred Experience
- Previous experience working in an customer care environment
- Previous experience in a credit control role
- Good understanding of the laws and regulations relating to Debt Collection activities.
Skills and Abilities and Personal Attributes
- Fluent in both written and spoken English and French
- Excellent written and verbal communication skills with a proven ability to liaise and influence all levels of personnel appropriately and professionally.
- Ability to adapt to new procedures and systems quickly.
- Ability to multi-task and understand the importance of prioritisation.
- Possess a keen eye for detail and be able to spot and correct mistakes.
- Polite, efficient communication manner.
- Strong Team Player and willing to collaborate with others.
- Ability to engage with internal and external stakeholders.
Preferred Experience
- Previous experience working in an customer care environment
- Previous experience in a credit control role
- Good understanding of the laws and regulations relating to Debt Collection activities.
Skills and Abilities and Personal Attributes
- Fluent in both written and spoken English and French
- Excellent written and verbal communication skills with a proven ability to liaise and influence all levels of personnel appropriately and professionally.
- Ability to adapt to new procedures and systems quickly.
- Ability to multi-task and understand the importance of prioritisation.
- Possess a keen eye for detail and be able to spot and correct mistakes.
- Polite, efficient communication manner.
- Strong Team Player and willing to collaborate with others.
- Ability to engage with internal and external stakeholders.
Expected behaviours
- Proactive, curious and punctual.
- Result orientated.
- Meticulous
- Self-motivated, enthusiastic and keen to learn and develop personal skills/knowledge.
- Solution
Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!