Senior Director (Centre for Advanced, Professional & Executive Education)
PETRONAS · Kuala Lumpur
Job Purpose:
To provide strategic leadership for CAPE’s ecosystem by driving institutional growth, market relevance, and educational excellence through industry-responsive, future-focused, and commercially sustainable learning solutions. The role leads the advancement of CAPE’s strategic agenda by strengthening industry and government partnerships, expanding market reach, championing innovation in learning and technology, and fostering a high-performance, customer-centric culture across the organisation. It oversees the integration of business growth, portfolio development, operational excellence, and learner experience to deliver transformative and impactful executive education offerings that support workforce development, lifelong learning, and organisational transformation. The Senior Director is accountable for strengthening CAPE’s brand positioning, achieving strategic and commercial objectives, and cultivating a collaborative and innovative ecosystem that enhances institutional reputation and long-term impact.
Key Accountabilities:
Strategic Leadership & Direction
Set the strategic vision, positioning and growth agenda for CAPE in alignment with institutional priorities, industry transformation, and lifelong learning imperatives.
Drive long-term strategic planning initiatives to strengthen CAPE’s sustainability, competitiveness, and impact within the executive education landscape.
Steer the development of multi‑year roadmaps covering programme portfolios, market expansion, partnerships and revenue sustainability.
Champion innovation, agility, and cross-functional collaboration to position CAPE as a leading provider of future-focused learning solutions.
Programme Portfolio Innovation & Design
Oversee the strategic development and diversification of CAPE’s programme portfolio to ensure relevance, differentiation, and alignment with emerging industry and professional needs.
Drive the design and advancement of high-impact, client-centric, and future-ready learning solutions across multiple learning modalities and formats.
Guide programme offerings reflect industry trends, evolving workforce competencies, and innovative executive education practices.
Champion portfolio innovation through collaboration with academic faculties, industry experts, and strategic partners to strengthen learning impact and market responsiveness.
Strategic Partnerships & Client Retention
Build and strengthen strategic partnerships with industry, government agencies, professional bodies, and academic institutions to expand CAPE’s ecosystem and influence.
Lead strategic stakeholder engagement initiatives to foster long-term client relationships, collaboration opportunities, and partnership sustainability.
Drive client retention and account growth through customer-centric engagement approaches and the delivery of impactful learning solutions.
Represent CAPE in strategic engagements, industry forums, and collaborative networks to strengthen institutional reputation and stakeholder confidence.
Commercial & Financial Stewardship
Provide overall oversight of CAPE’s commercial performance, financial sustainability, and revenue growth strategies.
Drive the achievement of financial targets through effective business planning, portfolio optimisation, and commercially viable programme offerings.
Oversee pricing strategies, commercial arrangements, and partnership agreements to ensure alignment with institutional and financial objectives.
Drive for responsible financial stewardship through effective resource allocation, budget management, and performance monitoring.
Marketing, Branding & Positioning
Drive the strategic positioning and branding of CAPE to strengthen its reputation as a premier provider of executive and professional education.
Drive integrated marketing, communication, and stakeholder engagement strategies to enhance market visibility and audience reach.
Champion a strong and cohesive learning identity that reflects CAPE’s commitment to innovation, quality, and industry relevance.
Oversee branding initiatives that strengthen programme visibility, thought leadership presence, and market differentiation.
Operational Excellence & Customer Success
Drive operational efficiency, service quality enhancement, and continuous improvement initiatives to strengthen organisational effectiveness and stakeholder satisfaction.
Champion a customer-centric culture that prioritises responsiveness, learner success, and long-term stakeholder engagement.
Governance, Quality & Compliance
Champion integrity and strong governance compliance and quality assurance practices across all CAPE programmes and operational conduct.
Steer the establishment of performance monitoring and reporting mechanisms to support accountability, transparency, and informed decision-making.
Oversee programme approvals, reviews, risk management and compliance to institutional policies and regulations.
People Leadership & Capability Building
Build high-performing teams by fostering a culture of collaboration, innovation, accountability, and continuous learning.
Build organisational capability through strategic workforce planning, talent development, coaching, and succession planning initiatives.
Empower teams to drive excellence in programme delivery, stakeholder engagement, operational effectiveness, and business growth.
Promote cross-functional collaboration and knowledge sharing to strengthen organisational agility, innovation, and overall performance.
Qualification & Experience:
Recognised Bachelor's or Master's degree in relevant field
Minimum 15 years in higher education, corporate training, or professional development, with at least 5 years in a senior leadership role.
Excellent written and verbal communication skills
Excellent interpersonal skills
Excellent analytical abilities