Product Manager
Tamatem · Amman
About Tamatem Plus
Through its payment solutions and commerce tools, Tamatem Plus localizes the payment experience by connecting businesses to relevant local payment methods and supporting payment operations across the region. Tamatem Plus provides payment solutions and commerce tools that help businesses reach customers across the MENA region. We connect merchants to local payment methods and support the payment integrations and operations needed to serve customers across multiple markets.
About the Role
We are looking for a Product Manager with hands-on experience in the payments industry. You will own a product module from discovery through launch and ongoing improvement, working with merchants, payment providers, and internal teams.
This is a product management role, not an engineering role. You should be comfortable reviewing technical documentation, particularly API and integration documentation, and working closely with engineering teams throughout the integration lifecycle.
Key Responsibilities
- Own a product module from identifying business objectives and merchant problems through development, launch, documentation, and ongoing improvement.
- Lead product discovery by gathering merchant requirements, assessing market needs, and researching how payment providers and other industry participants solve similar problems.
- Contribute to roadmap planning, sprint prioritization, release planning, and product decisions with product and engineering leadership.
- Translate business and merchant requirements into clear product requirements, user stories, payment flows, and acceptance criteria.
- Manage payment integrations with providers, acquiring banks, wallets, and alternative payment methods from initial assessment through testing and production launch.
- Review provider API and integration documentation to understand capabilities, requirements, dependencies, limitations, and payment flows.
- Work closely with engineering teams to clarify integration requirements and help investigate payment and merchant integration issues.
- Understand API requests and responses, webhook payloads, transaction statuses, error messages, and basic technical logs well enough to discuss issues with engineering teams and payment providers.
- Track product metrics, including payment success and authorization rates, checkout conversion, failure reasons, processing costs, refunds, chargebacks, and settlement performance.
- Support user acceptance testing, production readiness, and post-launch monitoring.
- Prepare product documentation, release notes, and enablement materials for Sales, Operations, and Support.
Qualifications
- Bachelor’s degree in Engineering, Business, Computer Science, Information Systems, Finance, Economics, or a related field. A master’s degree in one of these fields is an advantage.
- At least 5 years of professional experience, including at least 2 years in product management.
- Experience at a payment service provider, payment gateway, acquiring bank, fintech company, payment orchestrator, or similar business.
- Experience contributing to the development, launch, or management of a payment solution or payment-related product.
- Practical experience managing integrations with payment providers, acquirers, banks, wallets, or alternative payment methods.
- Understanding of different payment solutions and how their customer, merchant, and settlement flows differ.
- Comfort reading API documentation and understanding integration concepts such as API requests and responses, JSON payloads, webhooks, transaction statuses, error codes, retries, and timeouts.
- Ability to work effectively with engineering teams without needing to write code.
- Strong skills in writing product requirements, user stories, acceptance criteria, and merchant-facing communications.
- A data-driven and detail-oriented approach, with the ability to make decisions when information is incomplete.
- Ability to collaborate with Engineering, Operations, Finance, Compliance, Commercial teams, external providers, and merchants.
Requirements
- Bachelor’s degree in Engineering, Business, Computer Science, Information Systems, Finance, Economics, or a related field. A master’s degree in one of these fields is an advantage.
- At least 5 years of professional experience, including at least 2 years in product management.
- Experience at a payment service provider, payment gateway, acquiring bank, fintech company, payment orchestrator, or similar business.
- Experience contributing to the development, launch, or management of a payment solution or payment-related product.
- Practical experience managing integrations with payment providers, acquirers, banks, wallets, or alternative payment methods.
- Understanding of different payment solutions and how their customer, merchant, and settlement flows differ.
- Comfort reading API documentation and understanding integration concepts such as API requests and responses, JSON payloads, webhooks, transaction statuses, error codes, retries, and timeouts.
- Ability to work effectively with engineering teams without needing to write code.
- Strong skills in writing product requirements, user stories, acceptance criteria, and merchant-facing communications.
- A data-driven and detail-oriented approach, with the ability to make decisions when information is incomplete.
- Ability to collaborate with Engineering, Operations, Finance, Compliance, Commercial teams, external providers, and merchants.