VPm Middle Office AML POD Lead, Group Retail

United Overseas Bank · Central Region (City Area)

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About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

The POD Lead is responsible for driving end-to-end execution of AML reviews within the assigned pod, ensuring delivery meets defined standards for productivity, timeliness, and quality.

The role focuses on ensuring no backlog, strong SLA discipline, and consistent control execution, while holding Reviewer Leads and Preparer Leads accountable for throughput and quality outcomes.

The incumbent also ensures the pod is operationally ready to adopt and implement process and system changes efficiently, with minimal disruption to delivery and control standards.

Delivery and SLA Management

• Lead the timely completion of AML reviews in line with agreed service-level agreements.
• Manage case ageing, overdue cases, SLA breaches and throughput gaps.
• Conduct daily and weekly workflow planning, including case prioritisation and allocation.
• Maintain strong backlog discipline and prevent the accumulation of aged cases.

Productivity and Team Leadership

• Drive productivity and output targets across Preparers and Reviewers.
• Monitor daily performance against targets and implement corrective actions where required.
• Distribute cases and workloads effectively across squads.
• Set clear expectations and hold Reviewer Leads and Preparer Leads accountable for throughput, timeliness and SLA delivery.
• Conduct regular performance reviews and check-ins.

Quality and Control

• Ensure AML reviews are accurate, complete and supported by clear, defensible documentation.
• Promote robust risk assessment and consistent application of review standards.
• Oversee quality checks and provide coaching to strengthen reviewer capability.
• Minimise rework and maintain audit-ready outputs.
• Enforce adherence to AML policies, procedures, escalation protocols and workflow requirements.

Escalation and Stakeholder Management

• Identify and escalate AML risks, complex cases, workflow issues and delays in requests for information.
• Work closely with Business, AML Operations, BRCM and Compliance stakeholders to resolve issues promptly.
• Provide management with clear visibility of key risks, delivery concerns and required support.

Reporting and Resource Planning

• Monitor and report pod performance across productivity, SLA adherence, case ageing, backlog and quality.
• Maintain a disciplined operating cadence through daily tracking and weekly reviews.
• Provide structured management updates covering risks and action plans.
• Perform capacity planning and balance workloads based on case volume and complexity.
• Identify and escalate resource constraints proactively.

Change Implementation and Continuous Improvement

• Prepare the pod for new processes, system enhancements and target operating model updates.
• Lead the implementation of changes across Preparer and Reviewer teams.
• Monitor the impact of changes on throughput, quality and workflow efficiency.
• Drive consistent adoption while maintaining delivery and control standards.
• Represent the Affluent Client Group in relevant AML projects and initiatives.
• Identify process inefficiencies, bottlenecks and rework drivers, and support improvements in productivity, quality and turnaround time.

Audit and Assurance Readiness

• Maintain strong control and documentation standards across the pod.
• Address findings from BRCM, GC and audit reviews promptly.
• Ensure outputs are consistent, defensible and aligned with governance expectations.

Requirments

• 8 to 10 years of experience in AML, KYC, financial crime or a related control function.
• Proven experience managing AML teams and operational delivery pipelines.
• Demonstrated ability to achieve productivity and SLA targets.
• Experience handling escalations, delivery challenges and operational issues.
• Good understanding of the AML lifecycle, including CDD, EDD and OGR/ODD.
• Familiarity with case-management workflows, regulatory expectations and control frameworks.
• Strong people leadership, stakeholder management and performance-accountability skills.
• Ability to implement process and system changes while maintaining delivery and quality.
• Strong problem-solving skills with a disciplined approach to risk escalation and issue resolution.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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