ERP Application Development & Support Manager

Washington County, Oregon · Hillsboro · $127,814–$155,300 (stated in the posting)

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Note: This job will be posted through 11:59 PM of the day prior to the end date listed.

Current Washington County Employees: Please apply through the employee portal to be considered for this opportunity.

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About the Opportunity:

The Enterprise Resource Planning (ERP) Information Technology Services (ITS) Application Development and Support Manager serves as the primary ITS representative for ERP governance, tenant management, and long-term strategic planning. This role ensures strong coordination among ITS, Finance Information Systems (FIS), and Human Resources Business Information Systems (HRBIS) on ERP initiatives, release management, and key strategic decisions. Acting as a liaison, leader, and subject matter expert, the ERP Application Development and Support Manager supports organizational objectives while continually enhancing Workday functionality.

The position oversees a small technical team and works closely with two specialized support teams. Given Workday’s semiannual major release schedule, the role places significant emphasis on strategic planning and release management, in addition to roadmap execution. The manager leads initiatives associated with major roadmap items, guiding them through structured processes and release events to ensure smooth, effective implementation. This role also provides regular reports and presentations to executive leadership, offering clear updates on roadmap progress, upcoming initiatives, and potential risks or challenges that may impact planning or delivery.

Ideal Knowledge, Skills, and Abilities (KSAs):

Knowledge of:

• ERP or major system governance principles and best practices.
• ERP or Workday functionality, release schedules, and roadmap processes.
• IT tenant management and ERP integration across ITS, FIS, and HRBIS.
• Project management methodologies and structured release management processes.
• Organizational strategic planning and technology alignment.

Skill in:

• Coordinating cross-functional teams and facilitating collaboration across technical and business groups.
• Strong project management skills, including planning, scheduling, and leading complex initiatives.
• Analyzing and presenting technical or strategic information to executive leadership.
• Guiding teams through major release events and structured implementation processes.
• Effective communication skills, both written and verbal.

Ability to:

• Lead, mentor, and manage technical teams.
• Serve as a subject matter expert and liaison between technical and business stakeholders.
• Anticipate, identify, and communicate risks or challenges that could impact roadmap delivery.
• Prioritize work effectively in an environment driven by semiannual release cycles.
• Align ERP activities and initiatives with organizational objectives and long-term strategy.

About the Department/Division:

Washington County’s Information Technology Services (ITS) Department is a centralized organization of over 80 professionals delivering enterprise technology solutions that support critical County services and operations. ITS partners with departments across the County to provide reliable, secure, and future-ready technology services. The Enterprise Systems Division supports major systems used by employees and residents across the County. With a team of thirty professionals, the division focuses on implementing, maintaining, and enhancing County systems, while continuously seeking opportunities to improve efficiency and ensure responsible use of resources.

Minimum Qualifications

To review the complete classification, including the full list of knowledge, skills, and abilities (KSAs) associated with this position, use this link: Applications Development & Support Manager

Education and Experience:

• Bachelor's Degree in Computer Science, Engineering, or related degree program from an accredited institution of higher education; AND six (6) years of work experience in a complex enterprise computing environment, which includes at least two (2) years of work experience in a supervisory or lead role. OR                              
• An Associate Degree in Computer Science, Engineering, or related degree program from an accredited institution of higher education; AND eight (8) years of work experience in a complex enterprise computing environment, which includes at least two (2) years of work experience in a supervisory or lead role. OR
• High School Diploma/GED; AND ten (10) years of work experience in a complex enterprise computing environment, which includes at least two (2) years of work experience in a supervisory or lead role.

Additional Requirements

• Possession of a driver's license valid in the State of Oregon and an acceptable driving record.
• Successful completion of a criminal background and personal history check.

Selection Process:

You can review our standard selection process here.

Our commitment to you:
Washington County is an equal opportunity employer committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on knowledge, skills, and abilities. Our organization embraces innovation, collaboration, and work-life harmony. We promote employee development and offer an award-winning benefits and wellness program as well as an opportunity to serve and support our vibrant community.

Veterans' Preference:
If you are a Veteran and would like to be considered for Veterans' preference for this recruitment, please review the instructions using this link: Veterans' Preference Points.
 
Accommodation under the Americans with Disabilities Act:
Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or email: Careers@WashingtonCountyOR.gov at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.
 
Status of Your Application:
You will be advised by email of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email.

Notice: Washington County is currently undergoing a comprehensive classification and compensation study. The purpose of this project is to create new job descriptions and create new classification and compensation systems. Outcomes of the project will include changes to classification titles, which could impact compensation structures. No one will have their pay rate lowered because of this project. For represented positions, appropriate bargaining processes will be utilized prior to implementation.

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