Technical Operations Manager
Tomra · Budapest
Company Description
TOMRA is a Norway-based international technology company committed to enabling a sustainable future through innovative solutions. Our sensor-based sorting and reverse vending technologies help optimize resource utilization and support the development of a circular economy worldwide. Operating in more than 100 countries, TOMRA is a key player in Hungary's Deposit Return System (DRS), contributing to the development and operation of nationwide return and recycling solutions.
Job Description
Your responsibilities
Are you an experienced leader in technical operations who enjoys building high-performing teams, driving operational excellence, and creating a customer-focused service organization? Join us as our new Technical Operations Manager and take ownership of a nationwide technical service operation.
- Lead and continuously develop the entire technical service organization across Hungary,
- Provide professional and people leadership to Technical Team Leads, Product Experts and the wider technical team,
- Own field service operations, maintenance activities, equipment uptime, backlog management and incident resolution processes,
- Ensure efficient management of service capacity, priorities, operational costs and resources,
- Manage service productivity, travel, fleet utilization and spare-parts efficiency,
- Drive improvements in first-time-fix rates, preventive maintenance performance, remote issue resolution and permanent corrective actions,
- Continuously optimize service processes, operational performance and customer experience,
- Monitor and improve key service KPIs and operational efficiency,
- Build capability through training, certification, succession planning and strong performance management,
- Collaborate closely with senior leadership, key customers and external stakeholders,
- Act as a key technical and operational counterpart for stakeholders and support strategic negotiations,
- Foster a culture of continuous improvement, accountability and operational excellence.
Qualifications
What we are looking for
- Proven experience leading a nationwide technical service, field service, maintenance, or similar operation,
- Experience managing managers, team leaders, or larger operational teams,
- Strong business acumen with end-to-end responsibility for operational performance and results,
- Solid background in cost, capacity, resource, and productivity management,
- Experience driving operational improvements and organizational development initiatives,
- Strong analytical thinking and problem-solving capabilities,
- Excellent communication and stakeholder management skills,
- Ability to work independently while taking ownership and accountability for outcomes,
- Professional working proficiency in both Hungarian and English,
- Engineering or other technical degree is considered an advantage,
- A motivating leader who can inspire teams, develop talent, and drive engagement in a dynamic environment.
Additional Information
What we offer
- A senior leadership position with nationwide responsibility and real decision-making authority,
- The opportunity to shape and further develop a complex technical service organization,
- Direct impact on business performance, customer satisfaction, and operational excellence,
- Close collaboration with the Country Leadership Team and international stakeholders,
- An innovative and continuously evolving technology environment,
- Significant autonomy combined with a high level of ownership and visibility within the organization,
- Opportunity to lead experienced professionals and build the next generation of technical talent,
- Competitive executive compensation package,
- Performance-based annual bonus,
- Company car for private use,
- Private healthcare insurance,
- Laptop, mobile phone, and the tools needed for effective leadership,
- Long-term career opportunities within an international organization,
- A supportive, people-focused culture where continuous improvement and innovation are encouraged.