Manager, Program Management, ACT Origin
Amazon
Amazon is seeking an experienced candidate to develop and manage our growing global supply chain as part of Amazon Global Logistics. Since 1995, Amazon has focused on being "Earth's most customer-centric company." Amazon Global Logistics supports and advances this mission by developing game-changing international capabilities and innovative supply chain strategies. We are a fast-paced, exciting, and growing organization in search of the planet's most talented supply chain professionals. We "think globally, act locally" to revolutionize a worldwide customer experience and fulfill our promise to become the world's first truly global e-commerce company. Key job responsibilitiesProduct Implementation & Go-to-Market: Partner with cross-functional stakeholders to develop go-to-market strategies. Own end-to-end product launch implementation — from UAT coordination and SOP development through training and post-launch stabilization. Operations Ownership & Customer Experience: Own operational execution for assigned workflows. Manage performance metrics (SLA compliance, quality, productivity) to drive customer experience improvements. Serve as the escalation point — triage issues, coordinate resolution, and minimize customer impact. Deliver performance reports to senior leadership. Automation & Tooling: Manage the centralized automation function; prioritize and deliver tools based on impact and strategic alignment. Maintain quality standards and drive automation adoption to reduce manual effort. Partner & Customer Enablement: Deliver domain-specific training and serve as the subject-matter expert at customer-facing events. Create technical content for regulatory updates and product changes. Capacity Planning & Continuous Improvement: Own capacity planning, productivity metrics, and improvement initiatives through process redesign and automation. People Management: Lead and develop high-performing teams; set clear expectations and build career pathways that support the team's evolution toward higher-value functions. Basic Qualifications
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- Experience managing, analyzing and communicating results to senior leadership
- Experience in trade compliance, customs operations, customs brokerage, supply chain, logistics or similarOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job detailsCHN, ChengduProject/Program/Product Management--Non-TechRelated jobsSr. Customer Success Manager, ESMLocation: CHN, ShanghaiPosted: June 17, 2026 (Updated 2 months ago)Program Manager, ROW trans Exe
Location: CHN, BeijingPosted: March 25, 2026 (Updated 2 months ago)Share this jobJOIN US ONDOWNLOAD OUR APPFind Careers
Job CategoriesTeamsLocationsMilitary careersHourlyWorking At AmazonCultureBenefitsAmazon NewsletterInclusive experiences
Leadership PrinciplesHelpFAQHow We Hire
Application statusAccommodationsLegal disclosures and noticesEnglishČeština Deutsch English English, British Español Français Italiano 日本語 Polski Português, Brasil 简体中文 ČeštinaDeutschEnglishEnglish, BritishEspañolFrançaisItaliano日本語PolskiPortuguês, Brasil简体中文Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply. Privacy and DataImpressum© 1996-2026, Amazon.com, Inc. or its affiliates