Customer Success Account Mgmt

Microsoft · Mecca

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In this role, you will build customer, partner, and internal stakeholder engagement strategies, develop relationships with key customer stakeholders, and lead the strategic execution of customer success plans. You will align Microsoft solutions and technical capabilities to customer needs and priorities, proactively identify and mitigate blockers to consumption, and drive ongoing customer success.

At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth-mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

• Build and maintain relationships with key customer, partner, and internal stakeholders.
• Identify customer business and technology objectives and align Microsoft solutions to customer priorities.
• Lead customer success plans, program reviews, and strategic engagements.
• Identify and mitigate blockers to consumption, security, compliance, and operational health.
• Partner with customers to drive adoption, optimize usage, and identify growth opportunities.
• Lead business value conversations and influence executive-level stakeholders.
• Align Microsoft solutions and technical capabilities to customer needs.
• Orchestrate resources to deliver agreed-upon customer outcomes.

Required Qualifications

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience, OR equivalent experience.

Preferred Qualifications

• Master’s Degree in a related field AND 6+ years of relevant experience, OR Bachelor’s Degree AND 8+ years of relevant experience, OR equivalent experience.
• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent certification in relevant technologies.
• ITIL Foundation, PMI, Prosci, or equivalent certification.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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