Principal Manager, Customer Experience - Product Management

Microsoft · Victoria

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Overview

As part of the Windows and Windows Cloud product group, the Windows Cloud Customer Acceleration Team (CAT) engages with Microsoft’s strategic Windows Cloud customers via a data-driven customer/engineering feedback loop as part of their adoption of the service. Come help lead a team that drives positive product change through influencing product priorities, using customer listening and technical knowledge. 

This Principal Manager, Customer Experience – Product Management  role combines people leadership, product leadership, and customer advocacy to create a data-driven feedback loop between customers and engineering. You will partner closely with the rest of Windows Cloud engineering, Customer Success, FastTrack, Support, Services, Marketing, and Field organizations to ensure customer insights directly influence product investments, readiness, supportability, and adoption strategies.

You'll join the leadership team reporting to the Group Product Manager for global CAT, helping to manage programs of work between Windows Cloud engineering and our partners across Microsoft working with customers. People leader role – direct people management experience is a mandatory requirement.

You'll help build out the tools and processes required to enable CAT to execute on its mission. You'll also have functional management over those programs working across CAT leaders in region. This opportunity will allow you to develop deep business acumen on how both the Microsoft field and engineering operate and interoperate, translate from product strategy to field execution, and gain a deep understanding of how commercial customers rely on Windows Cloud products to achieve their business goals.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.



Responsibilities

This customer-obsessed individual will manage and grow a team of Customer Acceleration Team (CAT) Product Managers responsible for accelerating customer success, driving product adoption, and influencing product strategy through deep engagement with enterprise customers:



Qualifications

Required/Minimum Qualifications:

Additional or preferred qualifications

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Preferred Qualifications:

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#wincloud


This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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