Manager - Food & Water Laboratory
Bureau Veritas · Lahore
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1. Position Details
1.1. Position Assistant Manager - Food & Water Laboratory
1.2. Office / Department Agri-Food & Commodities (AFC)
1.3. Reporting to Product Line Manager (Mr. Shoaib Ahmed Qureshi)
1.4. Key Working Relationship
Laboratory Staff / Quality Assurance Team / Operations Team / Sales & Marketing Team / Finance Team / External Auditors / Accreditation Bodies (PNAC) / Clients & Regulatory Authorities
2. Minimum Required Qualifications
2.1. Specialty Food Chemistry Testing, Water Testing, Laboratory Quality Management System, ISO/IEC 17025:2017 Compliance
2.2. Education BS (Hons.) / MSc in Food Science & Technology, Chemistry, Analytical Chemistry, Chemical Engineering, Biotechnology or equivalent
2.3. Training
- ISO/IEC 17025:2017 Internal Auditor Training
- Method Validation & Measurement Uncertainty
- Internal Audit & Risk Assessment
- Laboratory Safety & QHSSE
- Proficiency Testing & Inter-Laboratory Comparison (ILC)
- LIMS Training
2.4. Technical knowledge
- Food & Water Chemical Testing
- Laboratory Quality Management Systems
- ISO/IEC 17025:2017 Requirements
- Method Validation & Verification
- Measurement Uncertainty
- Proficiency Testing & ILC Programs
- Equipment Calibration & Maintenance
- Root Cause Analysis (RCA)
- Laboratory Information Management Systems (LIMS)
- Internal & External Audit Management
2.5. Experience
- Minimum 8 years of relevant laboratory experience.
- Minimum 3 years in supervisory or management capacity.
- Demonstrated experience in implementing and maintaining ISO/IEC 17025 accreditation.
- Experience dealing with accreditation audits, PT schemes, method validation and laboratory quality systems.
3. Responsibilities / Authorities / Accountabilities
3.1. Primary Functions
- Manage day-to-day operations of the Food & Water Laboratory.
- Ensure timely testing and reporting within agreed turnaround times.
- Lead implementation and continual improvement of ISO/IEC 17025:2017 Quality Management System.
- Ensure technical validity and integrity of all testing activities.
- Manage laboratory personnel, competency development and performance monitoring.
- Ensure compliance with client, regulatory and Bureau Veritas requirements.
3.2. Technical Expertise
- Ensure testing activities are performed according to validated methods and applicable standards.
- Review and approve test reports, technical records and laboratory documentation.
- Participate and coordinate PT and ILC programs.
- Plan and supervise method validation, verification and uncertainty estimation activities.
- Maintain traceability of measurements and testing results.
- Manage laboratory equipment calibration, verification and preventive maintenance.
- Investigate non-conforming work and implement corrective actions.
- Support technical troubleshooting and problem resolution.
3.3. Business Requirements
- Support business growth through expansion of laboratory capabilities.
- Evaluate new testing opportunities and technical feasibility.
- Ensure optimum inventory management and procurement planning.
- Maintain cost-effective laboratory operations.
- Support customer audits and technical meetings where required.
- Collaborate with sales and operations teams for service delivery excellence.
3.4. Self Management
- Demonstrate leadership and accountability.
- Maintain confidentiality and professional integrity.
- Adhere to Bureau Veritas Code of Ethics.
- Ensure timely completion of assigned objectives and management reporting.
- Continuously update technical knowledge and regulatory awareness.
3.5. Customer Focus
- Ensure timely response to client queries.
- Deliver services in accordance with agreed quality and turnaround requirements.
- Investigate client complaints and ensure effective closure through corrective actions.
- Maintain strong client relationships through professional communication and technical support.
- Promote customer satisfaction and service excellence.
3.6. HSE Requirements
- Comply at all times with all applicable legal requirements, BV HSE Policies, procedures and practices.
- Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/HSE Representative
- Report immediately to HSE Representative any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.
- Report immediately to HSE Representative any HSE incident and cooperate in investigation
- Reporting all incidents and taking action whenever they see an unsafe act or condition
- Take care of your own health and safety and that of people who may be affected by what you do (or do not do).
- Co-operate with others on health and safety, and not interfere with, or misuse, anything provided for your health, safety or welfare.
4. Performance Monitoring
4.1. Continual Development
- Complete mandatory technical and non-technical training.
- Maintain competency in assigned test methods.
- Participate in continual improvement initiatives.
- Support implementation of new testing capabilities.
5. KPI’s
- 100% compliance with agreed TAT.
- Successful maintenance of ISO/IEC 17025 accreditation.
- Successful closure of internal and external audit findings.
- Successful participation in PT & ILC schemes.
- Zero major non-conformities during accreditation audits.
- Low customer complaints.
- Effective inventory and equipment management.
- Zero Lost Time Injury (LTI).
- Achievement of annual competency and training objectives.
5.1. Monitored By Product Line Manager (AFC)