Manager Of Global Business Services Center of Expertise (COE)

TJX Companies · Hyderabad

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At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

Job Title: Manager of India CoE

Purpose:

The Manager Of, Global Business Services Center of Expertise (COE) – India directly leads and develops India-based COE associates in a matrixed operating model. This role provides day-to-day people leadership, coaching, and onboarding, performance support, and local team management. Work priorities, functional direction, deliverables, and performance input are established in strong partnership

with global Functional Leaders and their managers across GBS. The role ensures India COE resources are aligned to global business priorities and deliver high-quality support across Insight & Analytics, Global Programs, Project Management, Finance, Technology Enablement, Source to Contract, Procurement, Category Management and Continuous Improvement.

Major Duties/ Responsibilities:

• Directly manages India-based GBS COE associates, with accountability for coaching, onboarding, engagement, development planning, team building, and day-to-day people leadership.
• Partners with global Functional Leaders and managers align associate work priorities, deliverables, performance expectations, and service delivery needs across COE capabilities.
• Ensures high-quality delivery of COE services, including sourcing project support, spend, supplier analysis, pipeline visibility, market intelligence inputs, performance reporting, Executive ready reporting / recommendations, budget management, and business partner responsiveness.
• Coordinates workload, prioritization, resource allocation, service levels, metrics, and reporting routines in a matrixed model where functional direction is provided by global business owners, ensuring a consistent, measurable delivery across COE services.
• Supports associate performance management by integrating feedback from self & functional managers into coaching, development plans, performance discussions, and talent decisions
• Identifies and implements opportunities to standardize, expand, and improve India COE services, including process efficiency, controls, technology enablement, and resource optimization.
• Builds COE capability through training, knowledge management, career development, mentoring, succession planning, and a culture of accountability, collaboration, continuous learning, and improvement.
• Leads or supports change management and communication efforts tied to COE process changes, service expansion, technology enablement, and global procurement transformation initiatives.
• Ensures team compliance with TJX Approval Authority Schedule, audit requirements, procurement policies, and global sourcing and procurement processes.
• Performs other duties as assigned.
• Influences cross functional global teams and leaders without direct authority

Decision Making:

• Makes recommendations on India COE team structure, resource allocation, workload balancing, service delivery routines, and local people management priorities in partnership with global Functional Leaders.
• Manages direct-report people leadership responsibilities, including onboarding, coaching, development, engagement, and performance processes, while incorporating functional performance feedback from global managers. 
• Provides input on operating model, process, technology, and capability improvements that strengthen matrixed COE service delivery.
• Collects, analyzes, and constructively challenges current process requirements to identify opportunities for operational improvements.
• Recommends process enhancements, standardization, and demand management approach that would improve efficiency, resource optimization, to strengthen Global business services delivery.
• Has purchase order approval authority consistent with assigned limits and TJX
• Approval Authority Schedule.

Span of Control (Direct/Indirect reports):

• Directly manages India-based COE associates in a matrixed operating model; functional work direction, deliverables, and performance input are provided by global GBS Functional Leaders and managers.
  • Direct reports: 7 or more
  • Indirect reports: 5 or more

Scope of Responsibility (Financial impact):

• Supports GBS related COE service delivery across global and regional priorities.
• Manages assigned India COE budget responsibilities, as applicable.
• Supports delivery of sourcing, procurement, analytics, contracting, and category management enablement activities that contribute to savings, compliance, efficiency, service quality, technology enablement, and business partner outcomes.
• PO approval authority consistent with TJX Approval Authority Schedule.

Skills/Knowledge:

• Strong sourcing and procurement knowledge, including Source to Contract, procurement operations, analytics, category management enablement, contracting, RFx/tender support, supplier management, and process compliance.
• Experience leading teams in a matrixed, global, multicultural environment.
• Strong talent development, coaching, training, onboarding, and succession planning skills.
• Substantial experience in change management, standing up or scaling teams, and improving operating models.
• Strong analytical, problem-solving, decision-making, communication, executive storytelling, presentation, and facilitation skills.
• Strong organizational and project management skills with a record of delivering measurable results.
• Ability to manage priorities in a fast-paced, dynamic environment and build credible relationships with associates, peers, business partners, and senior leaders.
• Strong command of procurement/sourcing systems and Microsoft Suite; experience with procurement analytics and digital enablement preferred.
• Category expertise across indirect/non-merchandise verticals preferred.
• Ability to operate effectively in a global shared services environment

Minimum Formal Education:

• Bachelor’s degree or equivalent experience in business, procurement, supply chain management, finance, human resources, or related field.
• Master’s degree, CPSM, SCMP, CIPS, or similar professional certification preferred.

Minimum Experience:

• Total 16-22 years with Minimum 12+ years of strategic sourcing, procurement, COE, operations, analytics, or related experience, including at least 5+ years of managerial or people leadership experience.
• Experience working in an international company with global process expertise and cross-regional stakeholder engagement.
• Proven experience implementing organizational change initiatives, improving service delivery, and developing high-performing teams.
• Continuous improvement methodologies implementation experience (Lean, Six Sigma)

Job Timings:

• 2:30 to 11:30 PM IST

Reporting:

• This position reports into the VP - Global Sourcing & Procurement

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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