Country Manager - Jamaica
DHL · Kingston
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No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success! Job Summary
The Country Manager for Jamaica plays a pivotal leadership role within the Caribbean. This role is accountable for directing, developing, and driving overall business performance across three countries, ensuring strong operational execution, commercial growth, service excellence, and full alignment with DPDHL’s strategic direction.in line with the DPDHL strategy under the direction of the CEO, Caribbean.
You will lead diverse teams across all three markets, champion a culture of engagement and high performance, ensure full compliance with internal and external standards, and secure long-term sustainable profitability for the cluster.
This role will lead, develop, and control the business and operations at the country level to achieve short- and long-term financial and operating objectives (profitability, revenue, productivity, market share, deployment of human resources and training activities, budget)
Key Tasks
- Manage business on the country level while serving on and contributing to the Senior Management Team of the Caribbean.
- Contribute in development of strategy for the commercial, operational, and organizational aspects of the business.
- Supervise Sales, Marketing and Operations, including Gateways, with oversight of Customer Service, Point of Service Retail, Regional Accounting, Purchasing, Personnel, Labor Relations and Finance.
- Manage the country-level P&L (local contribution and EBIT), cost and revenue management, and ensure compliance with internal controls
- Develop, manage, and deliver the annual operating plan (budget).
- Identify and develop commercial growth opportunities.
- Make difficult decisions and ensure that they are carried out properly on topics including, but not limited to, product and market strategy, business development, or capital investments within the country.
- Analyze complex multi-dimensional issues to improve, change, or adapt existing methods and techniques.
- Ensure that the country develops both realistic and aggressive plans that deliver business success and long-term profitability
- Provide and/or maintain industry leadership in the market through the 'best' service levels.
- Ensure the company has the appropriate local legal representation to represent DHL to the agencies, organizations, banks, ministries, and other local private and government organizations.
- Optimize service levels and cost productivity while maintaining a high level of employee engagement
- Develop open lines of communication and build strong working relationships with senior executives within DHL to collaborate on strategic direction and to vet best practices.
- Approve and/or lead all major projects, including integration projects on the country level.
- Develop and implement initiatives and processes for the business/functional area within the overall area of responsibility.
- Recommend policies, methods, processes, and techniques for the business function based on change initiatives
- Envision and create new methods, techniques, and/or processes across job areas or functions.
- Advocate for continuous improvement of all country processes and ICCC.
- Establish and maintain personal accountability and relationships with top 20 customers and their senior management team.
- Supervise, coordinate, and lead professional and supervisory-level subordinates to accomplish operational plans and results.
- Recruit and develop the members of the country leadership team; direct their efforts as needed to keep them motivated and successful.
- Conduct communications and updates with all staff and weekly 1:1s with the leadership team on at least a monthly basis
- Approve key personnel decisions for the country.
- Support and promote rollout of CIS/CIM.
- Ensure performance planning, coaching, and evaluations occur per policy.
- Maintain an adequate Labor Environment.
- Drive commitment, motivation, employee engagement, and employee enthusiasm for company and division.
- Optimize team structure, roles, and performance targets in co-operation with functional leaders.
- Evaluate performance and propose performance-based compensation for direct staff.
- Ensure compliance with policies, procedures, and processes across the organization, while delivering the goals set in the areas for productivity, performance, quality, and profitability.
Skills and Qualifications
- Minimum of ten years of progressively increasing levels of work experience, with five years of industry experience specifically in General Management positions.
- Demonstrated ability to motivate teams and deliver results.
- Master of Business Administration degree preferred.
- Ability to organize, manage, and administer financial, operational, and sales activities across the country.
- Excellent ability to communicate orally and in writing in a business setting.
- Ability to work under extreme pressure.
- Organizational and high-level planning skills.
- Knowledge and experience in the use of systems, including working knowledge of Microsoft Office.
- Written and spoken fluency in English is mandatory.