KERING Network Operations Lead, Oceania

Kering · Singapore

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Summary

Job Description

Your opportunity

As the Network Operations Lead, Oceania, based in Singapore, you will hold primary accountability for the operational performance, stability, security and scalability of Kering’s network services across Australia, New Zealand and Guam. Reporting to the APAC Network Manager, you will oversee day-to-day operations and deliver regional and global initiatives within Oceania, translating market-specific business requirements into actionable recommendations and coordinating internal teams, on-site resources and external providers to maintain service continuity and a consistent luxury retail experience. You will also collaborate closely with the other regional Network Operations Leads as one APAC team to address shared operational priorities and business requirements across the APAC portfolio.

Mission

Lead network excellence across Kering’s Oceania operations, with primary accountability for project delivery, operational resilience and innovation across retail boutiques, logistics facilities, corporate offices and special events. Ensure secure, reliable digital experiences across Australia, New Zealand and Guam that reflect our luxury brand standards, while collaborating closely with the other regional Network Operations Leads as one APAC team to address shared operational priorities and business requirements across the APAC portfolio.

How you will contribute

Key Responsibilities

Technical Leadership & Project Delivery

• Monitor, run and optimize SD-WAN (Fortinet), LAN, Wi-Fi (Cisco/Meraki), and cloud-integrated networks for stores, logistics sites, Offices and events.
• Lead Oceania delivery of regional and global network initiatives, including new store openings, relocations, office and logistics-site integrations, partner sites, closures, special events and other time-sensitive retail activities.
• Act as the primary technical liaison and escalation point for major network incidents across Oceania, coordinating rapid restoration, stakeholder communications, root-cause follow-up and resolution within agreed service levels.
• Support the implementation of network projects, upgrades, and changes, ensuring minimal disruption to services.
• Lead and manage a diverse team of contractors in Australia, ensuring the delivery of high-quality network services and operations.
• Demonstrate a deep understanding and knowledge of overall network infrastructure, including technologies such as Meraki, SD-WAN, Fortinet, Nagios, ThousandEyes, etc.
• Maintain rigorous documentation (network standards, configurations, inventories).
• Assess local operational constraints and business requirements across Australia and New Zealand and provide clear recommendations to regional teams on network design, delivery risks and service improvements.
• Lead end-to-end decommissioning for store, office and logistics-site closures, including technical shutdown, asset recovery, circuit termination and billing closure.
• Stay up to date with industry trends and emerging technologies in IT infrastructure, exploring opportunities for optimization and enhancement.

Operational Governance & Compliance

• Own Oceania network SLA and KPI performance, change governance, major-incident response and risk mitigation, with regular reporting and corrective-action follow-up.
• Oversee daily network operations, including incident response, problem management, and performance monitoring.
• Ensure compliance with network security standards and regulatory requirements.
• Utilize strong vendor management skills to ensure the delivery of excellent network services.
• Coordinate with regional and global teams to ensure consistent standard and service levels in alignment with corporate strategies and standards.
• Assist Kering and all Kering Houses in annual budgeting, H1 and H2 Financial Forecast standing and tracking of Network-related spend against budget, ensuring efficient allocation of resources and alignment with business needs.
• Manage carrier and service-provider performance, including contract adherence, service-level compliance, cost efficiency and closure of recurring service issues.
• Proactively monitor network health and capacity, identify recurring performance trends, and recommend preventive improvements before they affect stores, offices or logistics operations.
• Support the preparation of reports and dashboards for management review.

Business Partnership & Vendor Management

• Serve as the primary stakeholder contact for brands (e.g., Gucci, Saint Laurent), providing proactive updates and support.
• Serve as the communication bridge between the local business and regional Network Team.  Ensure that the unique business needs and network requirements are clearly understood and addressed by all relevant stakeholders.
• Work closely with vendors and service providers to manage SLAs, troubleshoot issues, and ensure service delivery.
• Participate in meetings with regional teams to share updates on business needs and challenges, ensuring a smooth flow of information.
• Support procurement administration, including purchase requests and orders, invoice validation, annual budget planning and tracking of Oceania network spend against approved budgets.
• Coordinate on-site support with End User Services, the Regional Helpdesk and third-party providers such as Accenture, Orange, Optus and local carriers, ensuring clear ownership and timely execution.

Team Leadership & Knowledge Sharing

• Provide technical and operational leadership to on-site employees and contractors across Australia, New Zealand and Guam, maintaining coverage for business-critical activities and after-hours changes.
• Coach local resources, share lessons learned and best practices in APAC operations forums and strengthen common ways of working across the regional network team.

Who you are?

Experience

• 8+ years of enterprise network, systems or security experience, with at least 3 years of senior or lead-level responsibility for operational services and project delivery.
• Experience with SD-WAN rollouts (Fortinet/Meraki), preferably in a retail or B2C environment.
• Proven success in complex, deadline-driven deployments (e.g., flagship store launches).

Technical Mastery

• CCNA and ITIL certification preferred with CCNP or HCIP as a plus.
• Expertise in MPLS, BGP, Fortinet SD-WAN, Cisco/Meraki LAN/Wi-Fi, and AWS networking.
• Knowledge of monitoring and incident management tools (e.g., ThousandEyes, Infoblox, Nagios, ServiceNow).
• Working knowledge of Australian and New Zealand telecommunications providers, site-delivery practices and support models is highly desirable.
• Strong troubleshooting, analytical, and problem-solving skills.

Operational Rigor

• A proven track record in tech innovations and operations ownership with excellent vendor management.
• Skilled in SLA governance and risk mitigation.
• Ability to work in a fast-paced, multicultural environment.
• Excellent written and verbal communication skills.
• Ability to maintain focus and quality of work during stressful, time-sensitive, or challenging situations.

Travel Requirement

• Quarterly travel, or additional travel as needed, may be required across Oceania region to support operational priorities, business requirements, project delivery, and other business-critical activities.

Mindset

• An agile learner, collaborative partner, and detail-oriented executor.
• Ability to bridge technical requirements with business needs.

Why work with us?

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a dynamic team in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

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