Personal Banker-Inbound_BRANCH BANKING_0466_6453_1001935
Kotak Mahindra Bank · Chhattisgarh
Assistant Manager (M1) – Kotak Mahindra Bank
Job Title
Assistant Manager
Grade
M1
Function
Retail Banking / Branch Banking Operations & Sales
Reporting To
Branch Operations Manager / Branch Manager
Job Purpose
To support branch operations, deliver superior customer service, ensure compliance with bank policies, and contribute to business growth through cross-selling of banking products and services.
Key Responsibilities
Branch Operations
- Handle day-to-day branch operations and customer service activities.
- Ensure smooth processing of account opening, maintenance requests, and transaction servicing.
- Monitor operational controls and adherence to internal processes.
- Support cash, clearing, and transaction-related activities as per branch requirements.
Customer Service
- Resolve customer queries and complaints within defined timelines.
- Deliver a high-quality customer experience across all touchpoints.
- Ensure prompt turnaround time for customer requests.
Business Development
- Cross-sell CASA, Fixed Deposits, Insurance, Investment, and other banking products.
- Identify opportunities to deepen customer relationships.
- Support achievement of branch business targets.
Compliance & Risk Management
- Ensure adherence to KYC, AML, audit, and regulatory requirements.
- Maintain operational risk controls and compliance standards.
- Assist in closure of audit observations and process gaps.
Team Coordination
- Coordinate with internal departments for customer servicing and issue resolution.
- Support branch leadership in achieving operational excellence.
Key Performance Indicators (KPIs)
- Customer satisfaction scores.
- Error-free transaction processing.
- Compliance and audit scores.
- Cross-sell and business revenue contribution.
- Service turnaround time (TAT).
- Productivity and operational efficiency.
Eligibility Criteria
Educational Qualification
- Graduate in any discipline.
- MBA/PGDM preferred.
Experience
- 1-4 years of experience in Banking Operations, Customer Service, Branch Banking, or Retail Banking Sales.
Skills Required
- Customer relationship management.
- Banking operations knowledge.
- Sales and cross-selling skills.
- Communication and interpersonal skills.
- Problem-solving and analytical ability.
- Knowledge of banking regulations and compliance.
Core Competencies
- Customer Focus
- Operational Excellence
- Teamwork
- Result Orientation
- Compliance Awareness
- Attention to Detail
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