Night Manager, Pre-Opening - The St. Regis London
Marriott International · London
Night Manager
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
- We are seeking an exceptional Night Manager to join our opening team at The St. Regis London. As the Manager on Duty during the overnight shift, you will oversee all hotel operations and ensure that every guest experiences the highest level of hospitality and personalised service.
- This role is central to maintaining the safety, efficiency, and service excellence of the hotel throughout the night. You will represent property management, respond to guest needs, and take responsibility for resolving issues with professionalism and poise.
Key Responsibilities
Operational Leadership
- Serve as the hotel’s Manager on Duty during overnight hours
- Oversee all property operations and ensure compliance with operational guidelines
- Maintain a safe working environment for both guests and employees
- Manage night‑time inventories and reporting requirements
- Ensure all colleagues have full knowledge of emergency and safety procedures
Guest Experience & Issue Resolution
- Deliver the highest standards of hospitality during the overnight shift
- Personally manage and resolve guest concerns, ensuring timely and effective follow‑up
- Support the guest relations process by documenting incidents and implementing preventative measures
- Maintain visibility throughout the hotel, ensuring a reassuring presence for guests
Financial & Administrative Support
- Review relevant reports to monitor productivity, cost control, and goal achievement
- Ensure appropriate cash‑handling procedures are followed by all team members
People & Culture Support
- Promote teamwork, communication, and positive morale within overnight teams
- Keep colleagues informed about new operational procedures or standards
- Support property safety programmes and encourage colleague engagement
Core Competencies
We are searching for a confident and dedicated leader with a calm, solutions‑focused approach and a strong commitment to luxury service. You should bring:
- Extensive experience in guest services, front desk or related hospitality operations
- Strong decision‑making skills and the ability to lead independently overnight
- Excellent problem‑solving skills and the ability to manage complex or urgent situations
- Strong interpersonal and communication abilities
- A professional presence aligned with the refined standards of St. Regis
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programmes
- Continuous learning through structured programmes
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.