Guest Account Coordinator - Winter 2026 - 27

Alterra Mountain Company · Park City · $22/hr (stated in the posting)

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Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION: The Guest Account Coordinator is responsible for assisting management with accounting, quality assurance, and client services tasks to support the Skier Services division. They will track and report issues, address client account needs, perform POS tasks, assist with daily web reconciliation reporting, provide technical application support, and organize training sessions with various departments in addition to assisting with daily operations as needed.

RESPONSIBILITIES:

Project & Operational Support

• Support divisional projects by monitoring timelines, tracking deliverables, and maintaining clear communication with leadership regarding progress and deadlines.
• Collaborate across multiple systems to support project execution, while actively pursuing opportunities for skill development and process improvement.
• Demonstrate a strong understanding of divisional products and services, supporting operations across various departments and applications.
• Provide backup support for daily operations, including front-line and phone agent responsibilities, and other roles as needed.
• Perform additional duties as assigned to support departmental needs and ensure operational efficiency.

• Exhibit technical proficiency in DVSS, RTP, Inntopia, flaik, credit card processing systems, reporting tools, and other relevant platforms.
• Assist in identifying and resolving discrepancies between online bookings and source-system records to ensure data consistency and accuracy.
• Investigate and provide resolution for out-of-balance DVSS accounts.
• Assist with Lift Ticket GUID disconnected records.

• Deliver professional and friendly guest service by fulfilling online sales orders and providing product guidance via telephone based on availability and guest needs.

• Assist with accounts payable and receivable processes (DVSS, Inntopia, etc.), including manual updates to financial tracking documents.
• Support manual updates to Ski Instructor payroll and timekeeping records using DVSS and Workday systems.
• Address divisional accounting inquiries and resolve disputes directly with guests or through internal channels.

• Maintain and update client database records, promptly identifying and reporting any discrepancies to ensure data integrity.
• Conduct research related to unauthorized ski instruction.

• Prioritize and manage multiple incoming issues, including sensitive or confidential matters, determining appropriate responses and actions.

QUALIFICATIONS:  

• Must be at least 18 years of age.
• Strong communication skills and a commitment to delivering exceptional guest service.
• Flexible availability, including weekends - typically will be scheduled 4–5 days per week, 8–10 hours per day.
• Proficient in computer use, including typing at a minimum of 35 WPM and working with Microsoft 365 applications.
• Demonstrated ability to make sound decisions, solve problems, multitask effectively, and maintain attention to detail and follow-through.
• Highly organized, self-motivated, and able to maintain a positive attitude and composure in high-pressure situations.

DATES OF EMPLOYMENT:

• Early November through mid-April

PAY RATE:

• $22.00 per hour

Deer Valley Resort is an Equal Opportunity Employer.

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