North America Pampers Club Operations Lead

P&G · Warsaw

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Job Description

We are looking for a North America Digital Operations Lead to own the end-to-end operation and execution of the Pampers Club ecosystem across App, Website, and CRM. Sitting at the intersection of business, technology, and delivery, you will ensure our North America digital experiences are reliable, efficiently operated, and continuously improving. You will connect teams, platforms, and partners while ensuring the overall health and sustainability of the program.

Key Responsibilities

• Own end-to-end operations across App, Website, and CRM for North America.
• Drive platform reliability, operational health, and continuous improvement.
• Own program health, ensuring consumer value, rewards and program mechanics remain economically sustainable.
• Coordinate business, technology teams, agencies, and partners to deliver priorities effectively.
• Lead governance across incidents, releases, risks, dependencies, and technical debt, driving root-cause resolution.
• Simplify processes and ways of working to improve speed, quality, and cost efficiency.
• Ensure changes are managed across the end-to-end consumer journey, not in platform silos.
• Establish and monitor business, program health, and operational KPIs, proactively identifying risks and driving corrective actions.

Success in This Role

• Reliable, with strong operational health and proactive prevention of issues.
• Connected, with clear end-to-end ownership across App, Website, and CRM.
• Sustainable, proactively monitoring program health and balancing compelling consumer value with healthy program economics.
• Efficient, continuously simplifying operations, reducing complexity, and optimizing costs.
• Fast to execute, anticipating risks and dependencies while ensuring clear priorities and predictable delivery.
• Continuously improving, using data and root-cause analysis to identify opportunities before they become problems.

Job Qualifications

• Strong experience in digital operations, technical product management, program management, or digital platform leadership.
• Experience with digital ecosystems spanning mobile, web, CRM, integrations, and cloud platforms.
• Strong technical understanding and ability to effectively challenge internal teams and external partners.
• Strong business and analytical mindset, with the ability to understand program performance and economics alongside technical health.
• Excellent program management and stakeholder leadership skills.
• Ability to connect business priorities, consumer experience, and technical execution.
• Strong ownership mindset with a focus on simplification, execution excellence, and measurable outcomes.

What we offer

• Responsibilities as of day 1. You will have project ownership and autonomy to deliver change and results from the beginning
• Dynamic and encouraging work environment. At P&G our employees are at the core, we value every individual and encourage initiatives, promoting agility and work/life balance
• Continuous mentoring, you will work with hardworking people and receive ongoing coaching and mentoring from your line manager and other colleagues. Corporate and functional training will enable you to succeed and develop from day one
• Industry Certifications (ITIL, DevOps, MS portfolio etc), full additional benefit program like private health care, P&G Dynamic Living programs like sport cards, in-office fitness center, PG stock options, saving plans, lunch subsidy, regular salary increases and possible promotions, flexible work arrangements, mentoring programs & trainings
• Big Picture understanding of P&G IT and Product Supply organization and its Services in global multi-functional teams with several locations across continents

At Procter & Gamble, we embrace a hybrid work model that combines the flexibility of remote work with the collaborative benefits of in-office engagement. Employees can enjoy the option to work from home two days a week while also spending time in the office to foster teamwork and enhance communication.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.

Kindly be advised that at P&G, employment is exclusively extended on the basis of "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions.

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