Manager Operating Supplies & Equipment Category Management
Hilton Worldwide · McLean
Exceptional Hospitality Starts with You
This role is based at our corporate office in McLean, VA
This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 16 billion dollars of spend influence, over 3000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Manager, OS&E Category Management, you will support the team in developing and managing category strategies for operating supplies and equipment across Hilton's global portfolio.
This includes partnering with brand, operations, design, quality assurance, sustainability, legal, finance, and supplier partners to deliver distinctive, brand-right products and programs that balance guest experience, owner value, operational execution, and long-term supply continuity. On the Category Management team reporting to the Director, HSM OS&E, you will work on projects including sourcing, contracting, supplier management, product standardization, program implementation, performance tracking, and continuous improvement across departments and all 28 brands.
This is a hybrid role with 3 days in office per week.
What you'll do during a typical day:
- Handle external relationships with suppliers, distributors, and manufacturers
- Implement and analyze performance indicators to ensure effectiveness, compliance with brand standards and specifications, risk, and liabilities.
- Forecast, achieve, and document cost savings, cost containment, and cost avoidances through negotiations, competitive bids, and product rationalization.
- Develop expertise and implement strategies on all items within your scope of work.
- Translate brand, owner, operator, and guest needs into actionable sourcing strategies, product specifications, supplier requirements, and implementation plans.
- Monitor category trends, supplier capabilities, cost drivers, tariffs, product innovation, and hospitality market dynamics to inform recommendations and future roadmap decisions.
How you'll collaborate with others:
- Collaborate with brands, operating units, owners, hotel operators, supplier partners, Legal, Finance, Sustainability, Quality Assurance, Design, and other cross-functional teams to align on category priorities, program requirements, and implementation plans while providing exceptional customer service to internal and external partners.
- Serve as a category subject matter expert and trusted advisor by communicating program updates, supplier performance, risks, savings opportunities, product changes, and brand standard impacts to stakeholders.
Projects you'll take ownership of:
- Develop, implement, and lead global programs and products to support our overall strategic vision and corporate sustainability initiatives across Hilton's 28 brands.
- Implement strategies based on subject matter expertise, technical knowledge, job experience, and leadership qualities that demonstrate our value proposition and improve results.
- Develop category strategy and manage the entire RFP process from conducting initial due diligence to finalizing contract negotiations in a matrixed environment with applicable brands and corporate departments. This includes validating supplier selection and performance through price benchmarking, auditing, risk assessment.
- Lead supplier performance management, including business reviews, scorecards, service-level expectations, issue resolution, compliance monitoring, and corrective action plans.
- Support brand standards and product governance by helping define specifications, evaluate alternatives, validate supplier and product claims, and coordinate approvals with applicable Hilton stakeholders.
- Identify opportunities to improve owner value, hotel adoption, sustainability outcomes, supplier diversity participation, responsible sourcing practices, inventory reliability, and total cost of ownership across assigned categories.
- Develop new or streamline existing internal processes to promote process improvements for the Supply Management global enterprise
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