Customer Success Associate
JPMorgan Chase · Tampa
Make a meaningful impact by helping safeguard the financial system and supporting strong client outcomes. In this role, you will help deliver timely, accurate investor due diligence through well-controlled onboarding and periodic reviews. You will partner across functions to improve processes, reporting, and service delivery. If you thrive in a detail-focused environment where quality and accountability matter, this role offers strong learning and growth.
As a Customer Success Associate in the Alternative Funds Transfer Agency team, you will support investor onboarding and periodic review activities by reviewing and maintaining anti-money laundering and counter-terrorist financing (AML/CTF) documentation in line with regulatory requirements and internal policies. You will help identify potential financial crime and reputational risks by applying screening, monitoring, and quality controls. You will also contribute to a strong service experience through clear communication, reporting, and continuous improvement.
Job responsibilities
- Perform onboarding and periodic refresh reviews of investor accounts, ensuring required AML/CTF documentation is complete, accurate, and current
- Review and validate know your customer (KYC) files, including quality checks, peer review feedback, and timely escalation of identified gaps
- Identify potential money laundering and reputational risks through transaction monitoring and screening (politically exposed persons, sanctions, and adverse media)
- Prepare management information and client reporting, including tracking service level agreements and key performance indicators
- Support client and compliance-led due diligences, audits, and regulatory reviews, including sampling, evidence gathering, and procedure updates
- Respond to investor and client queries with a focus on clear communication, timely turnaround, and strong service quality
- Assess procedures and controls to identify operational inefficiencies and recommend practical, well-controlled improvements
- Maintain and follow documented AML/CTF and financial crime procedures, applying consistent standards across relevant jurisdictions
- Monitor relevant legislative and regulatory developments that may impact transfer agency operations and coordinate with local compliance partners as needed
- Review and support changes to service offerings or client requests, acting as an escalation point for internal partners and clients when appropriate
Required qualifications, capabilities and skills
- Experience in anti-money laundering and counter-terrorist financing (AML/CTF) activities within financial services
- Experience supporting investor onboarding and periodic review processes, including document-based due diligence
- Working knowledge of relevant AML and sanctions regulations and frameworks (e.g., Bank Secrecy Act, USA PATRIOT Act, FinCEN guidance, OFAC sanctions, Cayman Islands AML framework, FATCA/CRS)
- Strong analytical skills with attention to detail and an ability to identify, document, and escalate risk issues appropriately
- Strong written and verbal communication skills, with the ability to explain requirements clearly to partners and clients
- Strong time management skills with the ability to prioritize multiple tasks and deliver within agreed turnaround times
- Proven ability to build effective working relationships across teams and coordinate delivery across functions
Preferred qualifications, capabilities and skills
- Experience supporting transfer agency operations and/or fund services-related investor due diligence
- Experience preparing recurring operational reporting and metrics for stakeholders and clients
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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