Customer Collaboration & Value Creation FBNL - Location : FR, BEL, or NL

Haleon · Rueil-Malmaison · €61,062–€83,960 (stated in the posting)

Apply on the company website

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

Reporting to the Cluster Supply Chain Lead, this role acts as the main interface between Supply Chain and strategic customers.

The role aims to strengthen customer collaboration, create joint value, and align Supply Chain execution with business objectives in order to optimize service levels, costs, and customer satisfaction.

This is a key role in developing strong customer partnerships and driving continuous improvement in operational performance.

Responsibilities

Customer collaboration

• Develop and manage strong relationships with the Supply Chain teams of strategic customers,
• Ensure effective collaboration on operational processes and resolve day-to-day issues.

Demand and forecast alignment

• Collaborate with Sales, Marketing, and customer teams to improve forecast accuracy,
• Coordinate promotion-related activities and help reduce stock imbalances.

Performance management

• Monitor and analyze Supply Chain KPIs (SFA, SFB, OSA, CTS, SAMBC, etc.),
• Contribute to root-cause identification and the management of continuous improvement plans.

Projects and process improvement

• Identify and deploy initiatives to improve Supply Chain processes,
• Contribute to strategic projects, including product launches, system changes, logistics network optimization, and other related initiatives.

Cross-functional alignment

• Work closely with Sales, Planning, Logistics, IT, and Finance teams to ensure alignment between Supply Chain execution and business objectives.

Risk management and transformation

• Identify Supply Chain risks and define appropriate mitigation plans,
• Contribute to and support digital transformation initiatives within Supply Chain.

Required qualifications

• Experience in Supply Chain, logistics, or customer-facing roles, ideally within the CPG / FMCG sectors,
• Good understanding of end-to-end Supply Chain processes,
• Proven ability to build strong customer relationships and deliver tailored Supply Chain solutions.

Preferred qualifications

• Good understanding of interactions with Sales teams and commercial challenges,
• Ability to negotiate and collaborate effectively in a cross-functional and matrix environment,
• Strong analytical skills, with good proficiency in Excel and reporting tools such as Power BI,
• Ability to thrive in a dynamic environment, manage priorities, and influence multi-functional teams.

Grade 7

A propos du poste

Rattaché(e) au Supply Chain Lead du Cluster, ce rôle est l’interface principale entre la Supply Chain et les clients stratégiques.

Il/Elle vise à renforcer la collaboration avec les clients, à créer de la valeur conjointe et à aligner l’exécution Supply Chain avec les objectifs commerciaux, afin d’optimiser le niveau de service, les coûts et la satisfaction client.

Il s’agit d’un rôle clé dans le développement de partenariats solides avec les clients et dans l’amélioration continue de la performance opérationnelle.

Responsabilités

Collaboration client

• Développer et piloter des relations solides avec les équipes Supply Chain des clients stratégiques,
• Assurer une collaboration efficace sur les processus opérationnels et résoudre les problématiques quotidiennes.

Alignement de la demande et des prévisions

• Collaborer avec les équipes Sales, Marketing et les clients afin d’améliorer la fiabilité des prévisions,
• Coordonner les activités liées aux promotions et contribuer à réduire les déséquilibres de stock.

Pilotage de la performance

• Suivre et analyser les KPI Supply Chain (SFA, SFB, OSA, CTS, SAMBC, etc.),
• Contribuer à l’identification des causes racines et au pilotage des plans d’amélioration continue.

Projets et amélioration des processus

• Identifier et déployer des initiatives d’amélioration des processus Supply Chain,
• Contribuer aux projets stratégiques (lancements produits, évolutions systèmes, optimisation réseau logistique, etc.).

Alignement transverse

• Collaborer étroitement avec les équipes Sales, Planning, Logistique, IT et Finance afin d’assurer l’alignement entre l’exécution Supply Chain et les objectifs business.

Gestion des risques et transformation

• Identifier les risques Supply Chain et définir les plans d’atténuation adaptés,
• Contribuer et soutenir les initiatives de transformation digitale au sein de la Supply Chain.

Qualifications requises

• Expérience en Supply Chain, logistique ou fonctions en interface client, idéalement dans les secteurs CPG / FMCG,
• Bonne compréhension des processus Supply Chain end-to-end,
• Capacité démontrée à construire des relations clients solides et à délivrer des solutions Supply Chain adaptées.

Qualifications souhaitées

• Bonne compréhension des interactions avec les équipes Sales et des enjeux commerciaux,
• Capacité à négocier et à collaborer efficacement en environnement transverse et matriciel,
• Solides compétences analytiques, avec une bonne maîtrise d’Excel et d’outils de reporting (ex. Power BI),
• Capacité à évoluer dans un environnement dynamique, à gérer les priorités et à influencer des équipes multi-fonctionnelles.

Grade 7

 Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.

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