Communications Agent Level 1
FedEx · Memphis · $21.14/hr (stated in the posting)
Job Description Summary:
- Provides exceptional service to customers. Conducts research and analysis of monitored locations, processes alarm calls, dispatches first responders, updates databases, and communicates with emergency personnel.
Essential Functions:
- Provides expertise and excellent service to both internal and external customers.
- Conducts research and analysis of burglary and fire alarm monitored locations and processes incoming alarm calls and signals while subsequently dispatching first responders and notifying stakeholders.
- Update internal computer databases to maintain accuracy and process inquiries from internal customers.
- Effectively communicate to local police, fire, and EMS personnel.
- Handle routine and emergency calls from within company property, the surrounding area and coordinate the appropriate response
- Perform other duties as assigned.
Minimum Education:
- High School Diploma/GED.
Minimum Experience:
- One year experience in either customer service, burglar/fire alarm monitoring, computer processing, emergency dispatch, customer account maintenance, or related field.
Knowledge, Skills and Abilities:
- Demonstrated organizational and planning skills.
- Ability to work in a fast-paced environment.
- Working knowledge of Microsoft Office products.
- Ability to work multiple and varying shifts based on business needs.
- Excellent human relations, organizational, and communications skills.
- Must complete required training program.
Preferred Qualifications:
- Incident Management: Experience with incident reporting, structured logging, and escalation protocols
- Technical Familiarity: Comfort utilizing physical security tools and systems (e.g., CCTV, GPS Tracking, Everbridge/mass notification platforms)
- Access Control: Familiarity with access control systems and badging workflows
- Situational Awareness: Strong ability to monitor real-time feeds, identify anomalies, and maintain active operational awareness
- Problem-Solving: Proven ability to think critically and resolve operational issues in a fast-paced environment
- Education: Associate's degree would be a plus.
Number of Openings:
- Two (2) Open Positions
Domicile / Work Location:
- These positions will be onsite in Memphis, Tennessee.
Relocation:
- Relocation assistance is not available for these roles.
Preferred Qualifications:
Pay Transparency:
Pay: Minimum: $21.14/hr - Maximum: $29.59/hr
Additional Details:
For details on our comprehensive benefits, click here.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: