Pull Management Leader, SSA, Steam Services Parts VS
GE Vernova · Johannesburg
Job Description Summary
This role is part of the end-to-end Value Stream operating model, structured around 4 Value Streams to better support our customers from opportunity through execution. This model will strengthen accountability and cross-functional collaboration, enabling faster, more predictable delivery, improved customer outcomes, and sustainable growth.Job Description
Key Responsibilities:
- Lead pull management for SSA within Steam Services Parts VS, accountable for customer order execution, issue resolution, fulfillment performance, and customer outcomes.
- Drive proactive order behavior, prioritization, schedule alignment, and execution across the assigned value-stream scope.
- Own escalated customer order issue resolution, coordinating cross-functionally to remove execution barriers and protect commitments.
- Manage non-standard situations, applying sound judgment and trade-off decisions across customer needs, constraints, and business priorities.
- Facilitate alignment and decision-making when execution issues extend beyond the immediate team scope.
- Represent pull management in leadership forums, providing functional leadership on priorities, risks, and performance.
- Drive daily operating rigor, including workload balancing, escalation management, performance follow-up, and adherence to operating rhythms.
- Support improvement initiatives, standard work updates, and system-enabled ways of working defined by the broader pull management organization.
- Lead, coach, and develop the team to build capability, accountability, and sustained execution discipline.
Required Qualifications:
- Significant leadership experience in customer order management, fulfillment, logistics, supply chain, operations, or service delivery.
- Proven success in team leadership, coaching, and employee development in complex operational environments.
- Demonstrated lean, AI, and transformation experience, with ability to drive process improvement and system-enabled adoption.
- Strong knowledge of Steam Services operational processes, market requirements, and tools including OSERP and NEX.
- Deep experience in customer order execution, issue resolution, fulfillment coordination, and cross-functional leadership.
- Strong judgment and decision-making in environments with exceptions, competing priorities, and customer impact.
- Proven ability to lead complex problem solving and drive alignment across functions and organizational boundaries.
- Bachelor’s degree or equivalent professional experience.
Desired Characteristics:
- Strong operational leader with an end-to-end execution mindset.
- Comfortable leading in dynamic environments with frequent exceptions, escalations, and changing priorities.
- Able to make sound trade-off decisions balancing customer needs, execution constraints, and business risk.
- Effective at cross-functional coordination and sustained issue resolution in a matrixed organization.
- Credible functional representative in leadership forums for the assigned scope.
- Strong ownership mindset with accountability for customer outcomes and team performance.
- Resilient, decisive, improvement-oriented, and able to build engagement, capability, and execution discipline.
Additional Information
Relocation Assistance Provided: No