L3 - MC DMS - WB - Siliguri - BACL
Bajaj Auto · Kolkata
Job Description
L3 – MC DMS
|
Designation |
Assistant Manager |
|
Department |
MC DMS |
|
Level |
L3 |
|
Employment Type |
Full-time |
|
Location |
Siliguri |
|
Reporting Manager Title |
Deputy General Manager |
|
Language |
Native and Hindi, English |
|
Travel |
Yes |
|
Academic Qualification |
Any Graduate |
|
Work Experience |
Minimum 7 years |
|
Domain Knowledge (Preferable) |
Financial Services/Banking/FMCG/NBFC preferred |
Key Responsibilities
- Managing the collections through team of COs/DMAs.
- Responsible for the collection’s performance on various collection parameters such as: a. Arrear resolution b. Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
- Performance review on field – monthly basis and Quarterly performance review of the CO’s of allocated collection targets
- Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
- Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
- Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
- Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-today collection performance improvement.
- Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
- Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
- Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
- Recommending for initiation of appropriate legal actions in chronic default cases with coordination with the local legal team members
- Daily productivity MIS should be maintained & shared with the higher management along with the analysis
- Monthly team meeting at hub location for performance review & setting the targets for the next month
- Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
- Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis
Key Skills Required
Technical Skills:
- Excellent communication / Negotiation skills
- Team Management
- Relationship Management
- Result orientation
- Multitasking
Key Performance Indicators
- Achieving the target allocated for the hub
- Reducing the flow rate to the next buckets
- Managing the Cos & maintaining their performance
- Managing the Agencies & monitoring their performance
Additional Role Details
|
Work-Schedule |
5 Days/week |
|
Hiring Local/Pan-India Candidates |
Local Candidate |
|
Additional Comment (if any) |
- |
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