Assistant Manager - Home Claims
EXL · Pasay
We are seeking a Customer Service Representative to assist customers with their inquiries via calls, chat, and emails, encompassing generic queries, account/application status, and insurance-related concerns. The ideal candidate will demonstrate ownership, providing timely resolutions while ensuring consistent, courteous, and efficient service according to quality monitoring guidelines. Liaison with onshore departments may be necessary to relay messages to customers as requested. Assist customers via calls, chat, and emails. Provide timely resolutions, maintain courteous service, liaise with departments, meet productivity goals. Requires computer proficiency, problem-solving skills, and prior customer service experience.