Assistant Vice President
EXL · Gurugram
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Develop and implement workforce strategies aligned with the organization's goals and objectives • Conduct analysis of workforce trends, productivity, and efficiency to identify areas for improvement • Collaborate with various departments to forecast and plan for workforce needs, ensuring optimal staffing levels are maintained • Work with financial teams to develop and manage budgets related to workforce expenses, including staffing levels, training, and technology • Establish and monitor key performance indicators (KPIs) related to workforce management, regularly reporting on metrics to leadership • Implement effective recruitment and retention strategies, ensuring the organization has the right talent in the right roles • Oversee the implementation and optimization of workforce management tools and technologies to enhance efficiency and accuracy • Collaborate with HR and training departments to design and implement programs that enhance the skills and capabilities of the workforce • Ensure compliance with labor laws and regulations, as well as internal policies and procedures related to workforce management • Lead and facilitate change initiatives related to workforce processes, policies, and technologies |
• Stakeholder Management
The AVP WFM will lead the strategic planning and execution of all WFM functions. This role involves managing multiple teams, ensuring data accuracy, and developing sophisticated reporting frameworks. The AVP will work closely with executive leadership to drive data-driven decision-making and enhance various processes