Senior Organizational Effectiveness Specialist, Learning & Systems

Arthur J. Gallagher · Philadelphia

Apply on the company website

Learning Management System Administration

• Serve as the primary OE/business administrator for the Learning Management System.
• Manage course creation, learning paths, assignments, enrollments, audiences, due dates, curricula, and

learning records.

• Coordinate recurring and enterprise-wide training assignments.
• Monitor training completion and provide reporting on participation, completion, and compliance.
• Maintain the LMS learning catalog and ensure content is current, organized, and easy for employees to

navigate.

• Manage learning-related user support and troubleshoot functional issues, escalating technical or systemlevel issues to IT or the vendor as appropriate.
• Establish and maintain LMS standards, procedures, documentation, and administrative practices.
• Partner with IT on integrations, system configuration, access, technical issues, upgrades, and vendor

support.
• Identify opportunities to improve the employee and administrator experience within the LMS.
Performance Management System

• Serve as the primary administrator for the performance management platform.
• Configure and administer performance cycles, goal-setting processes, check-ins, feedback processes, and

other performance programs.

• Monitor completion and participation and provide reporting to OE and HR leadership.
• Support managers and employees with system navigation and performance-management processes.
• Maintain templates, workflows, communications, resources, and system documentation.
• Identify opportunities to improve performance processes and the employee and manager experience.

HR Systems Support

• Serve as an administrator for HR platforms including HiBob and Awardco.
• Provide administrative coverage and support across HR systems.
• Maintain system data, workflows, permissions, content, and configuration within assigned areas.
• Assist with testing new functionality, system enhancements, implementations, and integrations.
• Support reporting and data analysis across OE and HR platforms.
• Maintain process documentation and system administration standards.

Instructional Design & Digital Learning

• Design and develop engaging online learning experiences using modern instructional design practices.
• Translate subject matter expert content into clear, practical, learner-centered training.
• Create eLearning modules, videos, job aids, guides, assessments, and other digital learning resources.
• Partner with subject matter experts to determine learning objectives and appropriate delivery methods.
• Refresh existing training to improve usability, engagement, and effectiveness.
• Incorporate interactive, scenario-based, and application-focused learning approaches.
• Ensure learning content is accessible, consistent, and aligned with Pennrose learning standards.

Project & Program Management

• Lead and coordinate OE projects and programs from planning through implementation.
• Develop project plans, timelines, milestones, responsibilities, and deliverables.
• Coordinate cross-functional stakeholders and subject matter experts.
• Track progress, risks, dependencies, and outstanding decisions.
• Support communication and change-management activities associated with new programs and systems.
• Manage recurring OE programs and ensure activities are completed accurately and on schedule.
• Evaluate program effectiveness and recommend improvements based on feedback, participation, and

available data.

Organizational Effectiveness Support
• Support broader OE initiatives related to learning, leadership development, performance management,
employee experience, onboarding, engagement, and organizational effectiveness.
• Develop tools, resources, communications, and processes that help managers and employees successfully
participate in OE programs.

• Identify opportunities to simplify, automate, or improve OE processes.
• Use system data and employee feedback to identify trends and inform program improvements.
• Provide project and program support for new OE initiatives as priorities evolve.

Required Education and Experience:

• 2-5 years experience in e-learning or instructional design

• Bachelor's degree in human resources, Organizational Development, Learning & Development, Instructional Design, Business, or related field, or equivalent experience.

• Experience administering an LMS, talent management, performance management, HRIS, or similar enterprise platform.

• Demonstrated project or program management experience.

• Strong organizational skills and ability to manage multiple programs, systems, and deadlines simultaneously.

• Strong analytical and problem-solving skills.

• Ability to translate business requirements into practical processes and solutions.

• Strong written communication and stakeholder-management skills.

Preferred

• Experience designing digital or eLearning content.

• Knowledge of instructional design principles and adult learning practices.

• Experience with eLearning authoring tools such as Articulate 360, Rise, Storyline, or comparable platforms.

• Experience with HR platforms such as Aspire, 15Five, HiBob, Awardco, or similar systems.

• Experience managing system implementations, enhancements, or technology-enabled HR/OE initiatives.

Working Conditions:

• Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.

• Ability to work at property locations within or near transitional neighborhoods – again with the support of PMC.

• Ability to climb stairs, take elevators, bend, squat and reach overhead

More jobs at Arthur J. Gallagher · People & Recruiting jobs in Philadelphia