Hospitality Operations Management Development Program Associate

Arthur J. Gallagher · Hanover · $45,000 (stated in the posting)

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Why We Need Your Talents:

The Live! Casino & Hotel Management Development Program is an exciting opportunity for a recent college graduate interested in building a career in the hospitality, entertainment, and gaming industry. This unique opportunity provides the Hospitality Management Associate with exposure to a wide range of business and operational areas including Hotel Operations, Food & Beverage, Guest Services, Marketing, Human Resources, Finance, Entertainment, Events & Conventions, and more.

The Hospitality Management Associate will participate in the Live! Management Development Program (MDP), designed to prepare high-potential individuals for future leadership opportunities within the organization. The MDP combines hands-on operational experience, leadership development, management coaching, and business acumen training to create well-rounded hospitality leaders.

The Hospitality Management Associate will rotate through key operational and administrative departments across the property to gain a comprehensive understanding of how each area contributes to the overall guest experience and business success. Associates will collaborate with team members at all levels of the organization, from frontline staff to executive leadership, providing valuable insight into the diverse career paths available within the hospitality industry.

This immersive experience allows Associates to identify their strengths and interests while building the skills necessary to launch a rewarding management career with Live!

Where You'll Make an Impact:

• Commit to the successful completion of all phases of the Management Development Program to be considered for future leadership opportunities within the company.
• Participate in rotational assignments across multiple hospitality and operational departments, gaining a broad understanding of property operations and guest service excellence.
• Complete the Live! Leadership Development Curriculum in conjunction with departmental rotations.
• Demonstrate adaptability, curiosity, and a willingness to learn in a variety of business environments.
• Build strong relationships with team members and leaders across the organization to support operational success and professional development.
• As a 24/7 operation, work a flexible schedule that may include days, evenings, weekends, holidays, and overnight shifts depending on rotational assignments.
• Master and uphold the Live! 5 Service Standards to consistently deliver exceptional guest experiences.
• Support operational initiatives that enhance guest satisfaction, team member engagement, and business performance.
• Foster memorable, personalized experiences that create lasting impressions for guests.
• Perform other duties as assigned.

Skills to Help You Succeed:

• Passion for hospitality, guest service, entertainment, and creating exceptional customer experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work effectively both independently and within a team environment.
• Demonstrated adaptability and willingness to learn in a fast-paced, dynamic environment.
• Strong organizational, problem-solving, and time management skills.
• Ability to communicate professionally and effectively in English, both verbally and in writing.
• Proficiency in basic computer applications and business systems.
• Ability to read and comprehend operational procedures and perform basic mathematical calculations.

Must-Haves:

• Bachelor's degree in Hospitality Management, Business Administration, Tourism Management, Hotel & Restaurant Management, Event Management, or a related field preferred.
• Flexible working schedule to include weekends and holidays.
• Must be open to relocation based on future open positions with the organization.
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.

Physical Requirements:

• Must have upbeat, outgoing, and positive attitude.
• Must be able to work in a loud, high-energy environment.
• Must be available to work all shifts; to include day, swing, weekdays, weekends, and holidays.
• Must be able to perform assigned duties under frequent time pressure in an interruptive environment.
• Must be able to handle multi-tasking heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to bend, stoop and squat.
• Must be able to stand for long periods of times without sitting or leaning.
• Ability to climb, bend, stretch, twist, or reach with your body and arms, work under variable temperatures and noise levels.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Where You'll Make an Impact:

• Commit to the successful completion of all phases of the Management Development Program to be considered for future leadership opportunities within the company.
• Participate in rotational assignments across multiple hospitality and operational departments, gaining a broad understanding of property operations and guest service excellence.
• Complete the Live! Leadership Development Curriculum in conjunction with departmental rotations.
• Demonstrate adaptability, curiosity, and a willingness to learn in a variety of business environments.
• Build strong relationships with team members and leaders across the organization to support operational success and professional development.
• As a 24/7 operation, work a flexible schedule that may include days, evenings, weekends, holidays, and overnight shifts depending on rotational assignments.
• Master and uphold the Live! 5 Service Standards to consistently deliver exceptional guest experiences.
• Support operational initiatives that enhance guest satisfaction, team member engagement, and business performance.
• Foster memorable, personalized experiences that create lasting impressions for guests.
• Perform other duties as assigned.

Skills to Help You Succeed:

• Passion for hospitality, guest service, entertainment, and creating exceptional customer experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work effectively both independently and within a team environment.
• Demonstrated adaptability and willingness to learn in a fast-paced, dynamic environment.
• Strong organizational, problem-solving, and time management skills.
• Ability to communicate professionally and effectively in English, both verbally and in writing.
• Proficiency in basic computer applications and business systems.
• Ability to read and comprehend operational procedures and perform basic mathematical calculations.

Must-Haves:

• Bachelor's degree in Hospitality Management, Business Administration, Tourism Management, Hotel & Restaurant Management, Event Management, or a related field preferred.
• Flexible working schedule to include weekends and holidays.
• Must be open to relocation based on future open positions with the organization.
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.

Physical Requirements:

• Must have upbeat, outgoing, and positive attitude.
• Must be able to work in a loud, high-energy environment.
• Must be available to work all shifts; to include day, swing, weekdays, weekends, and holidays.
• Must be able to perform assigned duties under frequent time pressure in an interruptive environment.
• Must be able to handle multi-tasking heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to bend, stoop and squat.
• Must be able to stand for long periods of times without sitting or leaning.
• Ability to climb, bend, stretch, twist, or reach with your body and arms, work under variable temperatures and noise levels.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

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