Regional Director – Renovations, Essentials & Suites [Atlanta/Hybrid or US Remote]
IHG · United States · $106,000–$135,000 (stated in the posting)
Manage the Property Improvement Plans (PIP) process and documentation for all IHG brands. Manage a team of Renovation Managers throughout the Americas, who are responsible for deploying the PIP process to applicable hotels, consulting with hotel management on construction and property improvements, and documenting hotel performance vs. their individual plan. Review correspondence from staff to franchisees, render decisions on milestone extensions and other requests of franchisees, monitor and control the schedules of property visits, and train new Renovation Managers. Enforce standards with franchisees and serve as first level of appeal above the Renovation Managers.
Your day to day
- Implement and manage the Property Improvement Plan (PIP) process to ensure that hotel evaluations, documentation and reports are completed in a consistent, timely, cost-effective, and professional manner. Review for accuracy and compliance all PIPs for all brands in assigned region.. Ensure PIPs are written to address market position, brand standards, guest satisfaction feedback and Company Tier Guidelines (regulations for levels of service in franchise hotels) in order to facilitate compliance from franchisees. Coordinate and resolve any discrepancy with managers prior to sending to applicant.
- Design, implement and maintain a PIP process to ensure that evaluations and reports are completed in a consistent, timely, cost-effective, and professional manner. Prepare and issue employee communications, in written or oral form, relative to new or changed policies and procedures, department objectives, or standards. Plan and conduct a minimum of two yearly training events to ensure on-going consistency of the Renovation department.
- Coordinate with Renovation Managers to prepare PIP documents for Franchise Approval Committee meetings.
- Responsible to make sure that all renovation milestones are monitored on a pro-active basis and that the Renovation team is providing information to the Openings, Design Review, Quality, and Franchise Performance Support teams to speed openings or enforcement.
- Track all ongoing plans, and prepare written reports and/or summaries for management as needed using the Salesforce systems
- Operate the unit within budgetary parameters.
- Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classifications changes. Act as an advisor to subordinate staff to help meet established schedules and/or resolve technical or operational problems. Train new consultants as needed. Travel with direct reports at least twice a year for consistency checking and personal development planning.
What we need from you
- Bachelor's or Master's Degree in Architecture, Design, or Construction Management, or a relevant field of work, or an equivalent combination of education and work-related experience.
- 6 to 10 years progressive work related experience in architecture, design, or construction management, to include experience in hotel industry developing property improvement plans.
- Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation.
- Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff.
- Sound knowledge of computer applications.
- Demonstrated knowledge of the Company’s license agreement and related regulations
- Proficient knowledge of building construction codes (i.e. requirements, etc.)
- Demonstrated experience in architectural and construction design and renovation for large commercial or industrial facilities.
- Demonstrated understanding of building codes, performance plans, technical specifications and brand standards for all Company property types.
Travel – 10-15%
Location – Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business; OR Remote: **candidate must reside in a major city in the US and must be within 1 hour proximity to a major US airport**
The salary range for this role is $106,000.00 to $135,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?