Customer Order Administrator with Spanish (12 months)
Emerson · Cluj-Napoca
We have a great opportunity to join Emerson as our Customer Order Administrator with Spanish (12 months). We are looking for a skilled and motivated Customer Order Administrator with Spanish (12 months) who is responsible for managing a dedicated portfolio of customers, ensuring timely and accurate order execution while delivering a high standard of customer experience. Acting as a single point of contact, you will proactively monitor order progress, communicate updates, and collaborate with internal teams to ensure customer expectations are consistently met.
The purpose of the Customer Order Administrator with Spanish (12 months) position is to manage and follow up on customer accounts, sales orders, and purchase orders to ensure the highest level of support and logistics coordination for both external and internal customers.
This role serves as the key interface between the sales offices and production teams, ensuring accurate order processing, efficient communication, and timely delivery of products. The position plays a vital role in maintaining customer satisfaction by coordinating order-related activities, resolving issues, and supporting the smooth flow of information throughout the order fulfillment process.
In This Role, Your Responsibilities:
Ensure timely and accurate entry of customer orders into the ERP system.
Verify trade compliance requirements and identify any compliance-related issues for each order.
Generate and distribute order acknowledgements to customers and internal stakeholders.
Coordinate with production facilities to expedite orders and ensure products are delivered on time and in full.
Maintain close communication with the sales team and, when applicable, customers regarding order status, delivery schedules, and any potential issues.
Coordinate documentation requirements with the Documentation Control team and ensure all required documentation is delivered accurately, completely, and on time.
Perform data management and maintenance activities within the ERP system.
Maintain accurate, up-to-date order logs and records.
Monitor and follow up on payment terms, including managing bank guarantee requests and supporting dispute resolution activities.
Act as a liaison between sales offices, production teams, and other internal departments to ensure efficient order fulfillment and a high level of customer satisfaction.
Who You Are:
You anticipate customer needs and provide services that are beyond customer expectations. You use customer insights to drive and guide the development of new offerings. You facilitate an open dialogue with a wide variety of contributors and stakeholders. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities.
For This Role, You Will Need:
- University Degree is required
- Advanced level of Spanish and English (written and spoken)
- Experience in order management, customer service, or a similar operational role in a fast-paced environment (approximately 2 years)
- Strong customer orientation and ability to deliver high-quality service across the full order lifecycle
- Excellent communication, collaboration, and problem-solving skills across cross-functional teams
- Strong organizational skills with the ability to prioritize, manage workload, and handle multiple variables effectively
Preferred Qualifications That Set You Apart:
- Experience in a shared services or multinational environment
- Familiarity with dispute resolution, invoicing, or trade compliance processes.
- Familiarity with ERP systems; Oracle experience is an advantage;
- Good communications skills.
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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We have a great opportunity to join Emerson as our Customer Order Administrator with Spanish (12 months). We are looking for a skilled and motivated Customer Order Administrator with Spanish (12 months) who is responsible for managing a dedicated portfolio of customers, ensuring timely and accurate order execution while delivering a high standard of customer experience. Acting as a single point of contact, you will proactively monitor order progress, communicate updates, and collaborate with internal teams to ensure customer expectations are consistently met.