Field Service Engineering Specialist - Senior

Cummins · Baton Rouge

We are looking for a talented Field Service Engineering Specialist – Senior specializing in Service for Cummins, Inc. in Baton Rouge, LA.

In this role, you will make an impact in the following ways:

Lead investigation and diagnosis of product/system issues, identify root causes, and recommend corrective actions.
Support and execute failure analysis processes (e.g., PIR, CCR, HTD, TSR) to address recurring and critical issues.
Document diagnostic findings and repair actions clearly and accurately in designated systems/databases.
Share technical knowledge and lessons learned through KMS, QSOL, training sessions, and cross-team collaboration.
Serve as onsite technical expert and provide input into technical policies, decisions, and field strategies.
Investigate complex and emerging field issues, delivering effective and sustainable technical solutions.
Collaborate with internal teams (e.g., TTM, Engineering) and act as liaison during escalations to drive product improvements.
Coach and mentor field service teams, support field campaigns/VPI programs, and implement approved product fixes using structured problem-solving methods (e.g., Seven-Step Approach).

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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