Customer Support Management Professional – Service Operations
Honeywell · Québec
As a Customer Support Management Professional here at Honeywell, you will ensure that our customers receive exceptional service and support throughout their journey with us.
You will report directly to our Sr Customer Support Management Supervisor, and you’ll work out of our Lachine, QC or Burnaby, BC locations on a hybrid work schedule.
In this role, you will have a significant impact on our business. By effectively managing customer support operations at a senior level, you will contribute to customer satisfaction, loyalty, and business growth. Your leadership and expertise will play a crucial role in enhancing our reputation as a customer-centric organization.
- You will be responsible for driving SPOT (Service Performed One Time) growth within the business through direct involvement in the quoting, delivery, billing, and reporting processes for Reactive Quoted Work (RQ). You will have day to day interaction with key members of the service team (FSPs, FSS, SBL, RGM), customers, and suppliers. You will lead continuous improvement initiatives including enhanced use of estimating and mobile tools for digitization.
- Our customers value our ability to deliver quotes quickly and efficiently as part of our service delivery.