Specialist, Entertainment Operations

Royal Caribbean Group · Miami

This position is on – site in our Royal Caribbean Headquarters 1050

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Royal Caribbean International, Silversea Entertainment team, has an exciting career opportunity for a full-time Specialist, Entertainment Operations reporting to the Sr. Director, Entertainment Operations.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

Position Summary

The Production Specialist supports the Fleet Manager, Production Shows & Show Integrity in preparing and onboarding production cast, technicians, and musicians for service on our ships. Drawing on a professional performance background, this role is the primary point of contact for new joiners from offer acceptance through embarkation and integration into their show, specialist documentation, travel, rehearsals, and logistics so that every vessel is fully staffed and show-ready.

The Production Specialist also assists with casting tours, open calls, and auditions, supporting the discovery and recruitment of top talent. The role contributes directly to the continuity of the fleet’s production shows and to the consistently high quality of the guest experience, while maintaining full compliance with company policies, operational standards, and maritime regulations.

Reporting Structure

Reporting to: Fleet Manager, Production Shows & Show Integrity

Works in close partnership with: Senior Director of Entertainment, Entertainment Operations Manager, Casting & Booking, Crewing, Human Resources, Medical, Travel, and Marketing teams (shoreside); Production Managers, Stage Managers, Dance Captains, Sound & Light Managers, and Cruise Directors (ship-based)

Essential Duties and Responsibilities

In accordance with Silversea’s philosophy of The Silversea Way, each employee always conducts oneself in a professional and courteous manner.
Maintaining professional appearance, conduct, and behavior in accordance with company standards.
Comply with all company policies, procedures, and operational requirements while contributing positively to the onboard team environment.
Prepare and deliver welcome briefings and orientation materials covering contract expectations, shipboard conduct, safety, working in a multicultural team, and life at sea, drawing on first-hand performance and shipboard experience.
Coordinate rehearsal housing, facility familiarization, and welcome arrangements for cast and crew attending shoreside rehearsals.
Create and maintain communication channels for incoming cast and crew, acting as an approachable first contact for questions and concerns.
Provide ship-based production teams with timely and accurate joiner information, including arrival dates, show assignments, costume and measurement details, and rehearsal schedules.

Onboarding & Joiner Readiness

Serve as the primary point of contact for newly contracted production cast, technicians, and musicians, guiding them from offer acceptance through to embarkation and their first performance onboard.
Coordinate onboarding documentation and pre-joining requirements, including contracts, medical clearance, visas and seafarer documents, mandatory safety training, and background checks, in partnership with Crewing, Human Resources, and Medical.
Maintain onboarding trackers and checklists for every joiner, proactively identifying and resolving gaps so that no joining date is delayed.

Rehearsal & Ship Support

Coordinate cast, technician, and musician rehearsal schedules, including shoreside rehearsals and show-specific training, in partnership with the Fleet Manager, Production Managers, and Dance Captains.
Ensure new joiners receive the show materials they need to prepare ahead of joining, such as show bibles, choreography and staging references, music tracks and charts, and technical documentation.
Support the integration of new joiners to approved production show standards and flag any concerns relating to preparedness or show integrity to the Fleet Manager.
Coordinate cast and crew replacements, emergency joiners, and swings with Crewing, troubleshooting scheduling gaps to protect show continuity across the fleet.
Coordinate shipping and receipt of costumes, footwear, wigs, show elements, scores, and technical spares to ships and rehearsal venues.
Support cast and crew logistics for show installations, refreshes, and dry dock or shipyard periods.

Casting Tours & Auditions Support

Assist the Fleet Manager and Casting & Booking team with the planning and execution of casting tours, open calls, and in-person and virtual auditions for production cast, technicians, and musicians.
Coordinate audition logistics, including:

Venue booking, studio setup, and scheduling
Travel, accommodation, and equipment for the audition team (sound, camera, and video)
Candidate communication, registration, and audition materials

Assist in running the audition room, including welcoming candidates, managing candidate flow, and supporting the teaching of choreography and music as directed.
Maintain candidate databases, audition notes, video submissions, and talent pipelines, and follow up with agencies and talent partners.
Support the communication of casting events in coordination with Marketing, including casting calls, notices, and website postings.
Ensure inclusive, fair, and consistent practices throughout the audition and selection process.
Prepare post-tour summaries and follow-up for candidates selected for further consideration.

Travel & Logistics Coordination

Coordinate flights, ground transportation, accommodation, and visa-related logistics for cast, technicians, and musicians in partnership with Travel and Crewing.
Monitor itineraries and promptly resolve travel disruptions, missed connections, and last-minute changes.
Manage personal travel arrangements and expenses in accordance with company travel policies and procedures.

Administration & Planning

Maintain accurate onboarding, rehearsal, and cast movement trackers, and keep records of cast lists, contact details, and performer photo libraries up to date.
Prepare regular reports on joiner status, vacancies, upcoming embarkations, and onboarding timelines for the Fleet Manager and shoreside leadership.
Track key performance indicators, including onboarding completion rates, time-to-join, joiner no-shows, and early contract terminations.
Draft and issue joining instructions, travel letters, and correspondence to joiners and agencies.
Provide general administrative support to the Fleet Manager and production team as required.
Ensure strict confidentiality and data protection when handling personal and sensitive information.

Financial & Resource Management

Support the tracking of budgets for onboarding, rehearsals, and casting tours, including housing, travel, and venue costs.
Process purchase requisitions, invoices, and expense reports accurately and on time, and support vendor set-up for rehearsal venues, housing, and shipping providers.
Monitor costs and highlight variances to the Fleet Manager without compromising the quality of the joiner experience.
Maintain accurate inventory of audition and rehearsal equipment and materials, minimizing loss, damage, or waste.

Compliance & Standards

Ensure that all onboarding activity complies with company policies, contractual requirements, background check procedures, and immigration and maritime regulations.
Support compliance with work/rest hour regulations (ILO/MLC) when planning rehearsals, travel, and joining schedules.
Uphold professional appearance, conduct, and punctuality expectations, and model them for new joiners.
Participate in audits, inspections, and quality control initiatives.

Safety Duties

Participates in crew and guest safety drills according to instructions

Always comply with the Company’s safety and pollution prevention regulations and operating procedures.

Participates in all mandatory training

Leads by example by taking care of Health and Safety of self and others

Ensures that audition, rehearsal, and onboarding environments are set up and operated safely, and that equipment used is in good working order.
Verifies that new joiners have completed all required safety training, briefings, and medical clearances before joining the ship.
Supports crisis and emergency-response readiness by ensuring joiner and emergency contact information is accurate, current, and readily available.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications and Education

Professional performance background is essential, in dance, vocals, musical theatre, instrumental performance, or technical theatre, with professional credits; previous cruise ship or international touring experience strongly preferred.
Minimum 2 years’ experience in production coordination, company management, stage management, casting, or entertainment operations, preferably within the cruise or live entertainment industry.
Experience supporting auditions, casting calls, or tours is preferred.
Associate or bachelor’s Degree preferred in Performing Arts, Theatre, Production Management, or a related field, or equivalent professional experience.
Valid passport and the ability to obtain and maintain the required visas; willingness to travel domestically and internationally, including on casting tours and ship visits.
Physically and medically fit.
Moral integrity is required.

Knowledge and Skills

Strong understanding of production show disciplines, including dance, vocals, instrumental performance, and technical theatre, and the demands of shipboard performance
Excellent organizational and multitasking abilities, with the capacity to manage multiple joiners and timelines simultaneously
Exceptional attention to detail and accuracy with documentation, deadlines, and records
Outstanding interpersonal and communication skills, with a warm, welcoming approach and the ability to build trust with performers, musicians, technicians, and agents
Cultural awareness and the ability to support and communicate effectively with a multicultural workforce
Proactive problem-solving with sound decision-making under pressure, particularly when handling last-minute changes
Discretion and sound judgment in handling confidential and personal information
Working knowledge of casting processes, audition formats, and entertainment industry practices, including talent agencies and contracts
Ability to work independently and collaboratively across time zones
Adaptability in a fast-paced and dynamic environment

Language requirements

Excellent fluent English (verbal and written) is mandatory. English is the working and safety language on board Silversea vessels. This also includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Any other language is a plus.

Computer knowledge:

Strong working knowledge of all Microsoft Office applications is required.
Experience with applicant tracking, crewing, or talent management systems, scheduling tools, and virtual audition and video-conferencing platforms is desirable.
Efficient at all computer-based tasks.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodation. The environment includes office locations, rehearsal studios, audition venues, theatres, and multiple venues indoors and outdoors and moving around in these. A high noise level is possible during rehearsals and auditions, and if visiting shipboard, shipyard, dry dock, or offsite locations. Personal protective equipment will be provided as needed in these situations.

This role involves standing, walking long distances, reaching, sitting for extended periods at a computer, the repetitive motion of bending, going up and down stairs, and lifting or pushing up to 50lbs. The position requires irregular schedules, including evenings and weekends during casting tours and joining periods, and regular travel between rehearsal venues, audition locations, fleet vessels, and embarkation ports, including extended periods away from home. The employee may move about the office complex, may travel to other office locations. Visual requirements include distant, close and color vision, and ability to adjust focus.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

We are committed to providing equal employment opportunities and to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at hraccess@rccl.com. This email is for disability-related accommodation requests only.

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